Patient Service Representative

Franciscan Alliance, Inc.; Chesterton (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Chesterton Health and Emergency Center, part of Franciscan Alliance, Inc., seeks a Patient Service Representative to serve as the first contact for patients and families. The role supports scheduling, data entry in the EMR, and patient financial interactions at the Chesterton site.

The PSR collaborates with clinicians and staff to ensure smooth patient flow, collects copayments and balances, and maintains accurate records in a fast-paced, compassionate environment.

Qualifications

• Strong customer service skills.
• Proficient computer skills.
• Professional telephone etiquette.
• Ability to interact calmly, friendly, and caring.
• Active listening skills and empathy.
• High attention to detail.
• Strong organizational and analytical skills.
• Ability to follow well-defined instructions and comply with regulations, standards and procedures.
• Ability to multi-task in a fast-paced environment.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Greet and direct patients, family members, and visitors.
• Answer incoming calls; respond to inquiries or direct to staff for assistance.
• Schedule appointments and enter data into scheduling system.
• Register patients and update demographic and insurance information into EMR.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments; apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.

Skills

Customer service

Computer skills

Telephone etiquette

Interpersonal empathy

Attention to detail

Organizational skills

Analytical skills

Compliance awareness

Multi-tasking

Confidentiality

Tools

Scheduling system

EMR system

Job description

Chesterton Health and Emergency Center

770 Indian Boundary Rd Chesterton, Indiana 46304

BRIEF OVERVIEW

The Patient Service Representative - Physician Office (PSR) is the first point of contact with patients, family members and caregivers in the office. The PSR represents Franciscan Physician Network through face-to-face, phone, and electronic communication to provide information, direction and support to internal and external customers. The PSR collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to Compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances

WHO WE ARE

Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 11 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence.

WHAT YOU WILL DO

• Days/hours: Monday 9am-6pm, Tuesday 9am-5pm, Wednesday 9am-6pm, Thursday 9am-6pm, Friday 9am-4:30om
• Provide exemplary customer service; greet and direct patients, family members, and other visitors.
• Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
• Schedule appointments and accurately enters data into scheduling system.
• Register patients and enters or updates demographic and insurance information into EMR system.
• Communicate with clinical staff to maintain patient flow and update waiting patients.
• Collect patient payments; applies payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.

WHAT IT TAKES TO SUCCEED

• Strong customer service skills
• Proficient computer skills
• Professional telephone etiquette
• Ability to interact with others in a calm, friendly and caring manner
• Active listening skills and empathy toward others
• High attention to detail
• Strong organizational and analytical skills
• Ability to follow well-defined instructions and comply with regulations, standards and procedures
• Ability to multi-task in a fast-paced environment
• Ability to maintain confidentiality of sensitive information

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.