Patient Service Rep, Lead - Gastroenterology

Hawaii Pacific Health; Honolulu (HI); On-site; USD 36,000 - 39,000; Full time

Job summary

Straub Benioff Medical Center in Honolulu seeks a Lead Patient Service Representative to coordinate activities in the Gastroenterology department. You will oversee scheduling, training, and master schedules, and handle patient check-in, registration, and medical records while serving as the liaison between patients and staff.

The role requires organizational excellence, strong communication, and teamwork to deliver high-quality health care to Hawai‘i’s people.

Qualifications

• High school or equivalent required.
• Two years clerical support experience in a health care setting including medical insurance and collection experience.

Responsibilities

• Coordinate work activities and staffing in the Gastroenterology department.
• Train and maintain master schedules for the department.
• Process professional/technical fees generated by department providers.
• Interview, register, admit, update and create patients’ medical records.
• Act as liaison between patients and staff, handling clerical and reception tasks.
• Contribute to administrative tasks to support departmental operations.

Skills

Organizational skills

Communication skills

Teamwork

Planning

Education

High school or equivalent

Associate's degree (preferred)

Tools

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement.

Our team of trained gastroenterologists evaluates and t reates esophageal, stomach, intestinal, bowel, liver and pancreatic disorders. These physicians are committed to bring relief to patients suffering from abdominal pain, ulcers, gallstones, bowel obstructions, liver ailments, intestinal inflammations and benign or malignant tumors of the gastrointestinal tract, and can perform a wide variety of diagnostic tests, such as endoscopic examination of the area, biopsies or radiologic examinations.

If you are highly organized and have a talent for coordinating multiple areas in a single department, you could be the ideal candidate for our Lead Patient Service Representative position. In this role, you will coordinate work activities and staffing at our Gastroenterology department, including training and maintaining of master schedules; processing of professional/technical fees generated by department providers; interviewing, registering, admitting, updating and creating patients’ medical records; and acting as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. We are looking for someone with exceptional planning and communication skills, the ability to work in a collaborative, team-oriented environment and a commitment to delivering the highest quality health care to Hawai‘i’s people.

Location:

Straub Benioff Medical Center

Work Schedule:

Day - 8 Hours

Work Type:

Full Time Regular

FTE:

1.000000

Bargaining Unit:

Non-Bargaining

Exempt:

No

Req ID

31649

Pay Range:

26.14 - 28.64 USD per hour

Category:

Administrative

Minimum Qualifications:

High school or equivalent. Two (2) years clerical support experience in a health care setting including medical insurance and collection experience.

Preferred Qualifications:

Associate's degree in business administration and/or related field. International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT).

Medical terminology experience. MS Office Suite (Word, Excel, Power Point, Outlook) experience.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.