Patient Service Rep I - Breast Center

Health First; Melbourne (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Melbourne, Florida is seeking a Patient Service Representative I to provide exceptional patient support. Responsibilities include handling patient registrations, scheduling appointments, and assisting with various clerical tasks. Ideal candidates will have a high school diploma, some customer service experience, and knowledge of Microsoft Office. A full-time schedule is offered with competitive benefits in a diverse work environment.

Qualifications

• 1 year of customer service experience required.
• Excellent verbal and written communication skills are necessary.
• Knowledge of healthcare terminology is preferred.

Responsibilities

• Respond to customer needs in a timely and professional manner.
• Facilitate patient appointments and referrals.
• Collect current and past-due patient balances.

Skills

Knowledge of Microsoft Office applications

Excellent verbal and written communication skills

Ability to relate well to all customers

Knowledge of healthcare terminology

Education

High School Diploma or equivalent

Associate’s degree in relevant field

Job description

Overview

The Patient Service Representative I provides friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.

Responsibilities

• Responds to customer’s needs in a timely and professional manner.
• Answers telephones properly, courteously, and tactfully; directing calls and returning messages, taking complete and accurate messages.
• Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
• Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
• Obtains required signatures on consents and distributes patient information and literature.
• Verifies patient’s insurance eligibility utilizing assigned tools and updates information in the patient’s account as needed.
• Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
• Collects all current and past-due patient responsibility balances prior to services being rendered.
• Performs daily reconciliation, balancing, and cash out procedures and enters payments into the practice management system.
• Prepares the next day’s work for all scheduled patients.

Minimum Qualifications

• Education: High School Diploma or equivalent.
• Work Experience: 1 year of customer service
• Licensure: None
• Skills/Knowledge/Abilities:
• Knowledge of Microsoft Office applications – Outlook, Teams, Word, Excel, etc.
• Excellent verbal and written communication skills.
• Ability to relate well to all customers.
• Knowledge of healthcare terminology.

Preferred Qualifications

• Education: Associate’s degree in relevant field.
• Work Experience: Five (5) years of Healthcare office experience.
• Certification: American Heart Association (AHA) HeartSaver CPR AED course.

Physical Requirements

• Majority of time involves sitting or standing; long periods of computer use or at a workstation; occasional walking, bending, stooping.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to indoor environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

ABOUT HEALTH FIRST: At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule: Full-Time

Shift Times: days

Paygrade: 26