Patient Service Rep I (52174)

HealthLinc, Inc.; La Porte (IN); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

HealthLinc, Inc. is seeking a Patient Service Representative I to support front desk operations at La Porte Pediatrics. The role involves greeting patients, scheduling, and verifying insurance information during visits.

Responsibilities include processing payments, coordinating with providers on prescriptions, and registering new patients per policy. Relias training may be required to support PCMH initiatives.

Qualifications

• High School diploma or equivalent required.
• 1–3 years of healthcare administrative experience preferred.
• Strong customer service and communication skills.
• Ability to work well in a team and manage time effectively.
• Basic math skills for processing simple payments.

Responsabilités

• Greet patients and check them in and out for appointments.
• Verify and update insurance information at every visit.
• Accept payments, issue receipts, and update journal as needed.
• Schedule for new appointments and follow up on voicemails.
• Coordinate with providers on patient prescription refills as needed.
• Register new patients in accordance with policies and procedures.
• Run Automatic Eligibility Verifications.
• Maintain knowledge of HealthLinc Patient Resources.

Connaissances

Customer service

Communication

Teamwork

Time management

Adaptability

Basic math

Formation

High School diploma or equivalent

Outils

PHreesia

EHR

Microsoft 365

Office equipment

Description du poste

Patient Service Rep I (52174)# Patient Service Rep I (52174)Hot JobLa Porte Pediatrics - La Porte, IN 46350## OverviewPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageNoneCategoryHealth Care## DescriptionAs a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.**JOB RESPONSIBILITIES:*** Greets public, staff, and others in a professional and courteous manner.* Schedules patients and checks them in and out for their appointments.* Verifies and updates insurance information at every patient visit.* Receives, screens and routes calls to appropriate destination.* Accepts payments, issues receipts, and updates journal as needed.* Coordinates with providers on patient prescription refills as needed.* Registers new patients in accordance with policies and procedures.* Runs Automatic Eligibility Verifications.* Follows up with Voice mail messages and setting appointments.* Maintains general knowledge of HealthLinc Patient Resources.* All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).* Performs other duties as assigned.**Level 2 (in addition to above)*** Generates patient demographic sheet and route slip for each medical visit.* Posts patient payments for Medical/Dental.* Performs financial intakes on all referred patients as needed.**Level 3 (in addition to above)*** Closes medical/dental encounters daily.## Qualifications**REQUIRED QUALIFICATIONS:****Education/Training*** High School diploma or equivalent**Experience*** At least 1-3 years of healthcare administrative experience (not required but highly preferred)**Skills/Job Requirement*** Strong customer service skills* Excellent written and verbal communication skills* Proven ability to work well in a team environment* Basic math skills needed to process simple payments* Strong organizational and time management skills* Ability to remain flexible and adaptable**Technology Skills*** Computer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)* Multi-line telephone and other office equipment such as printers, fax machines, etc.**DIRECT SUPERVISION:*** N/A**REQUIRED TRAININGS:*** All assigned Relias training