Patient Service Rep (52268)

HealthLinc; South Bend (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative in South Bend, IN. This role handles patient check-in/out, insurance verification, payments, and scheduling for new appointments. You will collaborate with other front-desk staff and report to the Site Operations Director.

Requirements include a High School diploma or equivalent and 1–3 years of healthcare admin experience; strong customer service and communication skills are essential in a team-focused environment.

Qualifications

• High School diploma or equivalent
• 1–3 years of healthcare administrative experience preferred
• Strong customer service and communication skills required

Responsibilities

• Greet patients and visitors professionally
• Schedule, check in/out patients, and verify insurance
• Accept payments and issue receipts; maintain journals
• Update patient records and coordinate with providers on prescriptions

Skills

Customer service

Written & verbal communication

Teamwork

Basic math

Organization & time management

Flexibility

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Online sources

Job description

Job Details: Job Location: Centennial - South Bend, IN 46600, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Category: Health Care, As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.

JOB RESPONSIBILITIES:

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with Voice mail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

Level 2 (in addition to above)

• Generates patient demographic sheet and route slip for each medical visit.
• Posts patient payments for Medical/Dental.
• Performs financial intakes on all referred patients as needed.

Level 3 (in addition to above)

• Closes medical/dental encounters daily.

Qualifications: REQUIRED QUALIFICATIONS:

Education/Training

• High School diploma or equivalent

Experience

• At least 1-3 years of healthcare administrative experience (not required but highly preferred)

Skills/Job Requirement

• Strong customer service skills
• Excellent written and verbal communication skills
• Proven ability to work well in a team environment
• Basic math skills needed to process simple payments
• Strong organizational and time management skills
• Ability to remain flexible and adaptable

Technology Skills

• Computer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)
• Multi-line telephone and other office equipment such as printers, fax machines, etc.

DIRECT SUPERVISION:

N/A

REQUIRED TRAININGS:

• All assigned Relias training