Patient Service Rep I

Healthlinc; South Bend (WA); On-site; USD 36,000 - 54,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative to check patients in and out, verify insurance, process payments, and schedule new appointments. The role collaborates with other front desk staff and reports to the Assistant Site Operations Director.

You will perform eligibility verifications and support PCMH initiatives. Experience in healthcare administration is valued, with strong customer service and communication skills.

Qualifications

• Strong customer service skills.
• Excellent written and verbal communication skills.
• Proven ability to work well in a team environment.
• Basic math skills needed to process simple payments.
• Strong organizational and time management skills.
• Ability to remain flexible and adaptable.

Responsibilities

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with Voice mail messages and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.

Skills

Customer service

Written communication

Verbal communication

Teamwork

Math skills

Organization

Time management

Adaptability

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Job description

As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.JOB RESPONSIBILITIES:Greets public, staff, and others in a professional and courteous manner.Schedules patients and checks them in and out for their appointments.Verifies and updates insurance information at every patient visit.Receives, screens and routes calls to appropriate destination.Accepts payments, issues receipts, and updates journal as needed.Coordinates with providers on patient prescription refills as needed.Registers new patients in accordance with policies and procedures.Runs Automatic Eligibility Verifications.Follows up with Voice mail messages and setting appointments.Maintains general knowledge of HealthLinc Patient Resources.All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).Performs other duties as assigned.Level 2 (in addition to above)Generates patient demographic sheet and route slip for each medical visit.Posts patient payments for Medical/Dental.Performs financial intakes on all referred patients as needed.Level 3 (in addition to above)Closes medical/dental encounters daily.REQUIRED QUALIFICATIONS:Education/TrainingHigh School diploma or equivalentExperienceAt least 1-3 years of healthcare administrative experience (not required but highly preferred)Skills/Job RequirementStrong customer service skillsExcellent written and verbal communication skillsProven ability to work well in a team environmentBasic math skills needed to process simple paymentsStrong organizational and time management skillsAbility to remain flexible and adaptableTechnology SkillsComputer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)Multi-line telephone and other office equipment such as printers, fax machines, etc.DIRECT SUPERVISION:N/AREQUIRED TRAININGS:All assigned Relias training