Patient Service Rep - Full Time - Orthopedics NW 50th

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors at our front desk. You will help ensure a positive and seamless patient experience by managing check-in, scheduling, and related front desk workflows.

The role requires a high school diploma or equivalent, strong communication, and the ability to maintain patient privacy. You will interact with patients and staff with professionalism and empathy, handling inquiries and coordinating with

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills are essential.
• Experience in a medical office is preferred.
• Ability to greet and assist patients and visitors professionally.
• Maintain patient privacy and confidentiality in all interactions.
• Detail-oriented and accurate when scheduling and documenting.
• Capable of working under pressure with professionalism.

Responsibilities

• Greet patients and visitors and answer inquiries at the front desk.
• Manage check-in/check-out processes and patient scheduling.
• Coordinate with clinical staff to streamline patient flow and appointments.
• Enter patient information accurately into the system.
• Maintain patient privacy and comply with privacy policies.
• Assist with administrative tasks as needed.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy compliance

Stress management

Front desk training

Education

High school diploma or equivalent

Tools

Microsoft Windows

Word processing

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.