Patient Service Rep- Day/Night Rotation

Mercy Medical Center, Inc.; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy Medical Center, Inc. in Baltimore seeks a Patient Service Representative to coordinate daily nursing station operations and provide clerical support for the patient care department.

The role includes managing the physician schedule, assisting callers, registering patients, and processing payments, with a focus on customer service and team collaboration. The PSR position emphasizes attention to detail and flexibility to fill in for teammates as needed in both inpatient and outpatient

Responsibilities

• Coordinate daily operations of the nursing station and maintain awareness of unit operations.
• Provide clerical and administrative support to the patient care department and cross-train as needed.

Job description

Summary

The Patient Care Services PSR, collaboration with unit leadership, coordinates the daily operations of the nursing station, maintaining continuous awareness of unit operations and potential issues. Maintains the efficient flow of patients, visitors, other staff, and information on the patient care area. Provides direct clerical and administrative support to the patient care department and collaborates as needed with other department to maintain smooth operation of the unit. He/She pro-actively demonstrates appropriate customer service and hospitality practices to enhance the perception of all customers of the department as a healing and compassionate environment for both the inpatient and outpatient setting. The Patient Service Representative position in the physician practice provides clerical support to the practice and providers on a regular basis. The PSR is responsible for appropriate management of the physician schedule, assist callers and visitors to the office, patient registration, charge entry, end of day reconciliation, obtaining payments from patients, and collects referrals and surgical authorizations. The PSR is to provide excellent customer service using professionalism and proficiency. Must be a person who pays attention to detail and likes to be a team player. This position is cross trained for and fills in for other members of the team as needed.