Patient Service Representative

Access Sports Medicine & Orthopaedics Pllc; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Access Sports Medicine & Orthopaedics Pllc in the United States is seeking a Patient Service Representative to support patient-centered care by performing clerical duties across scheduling, registration, and receptionist tasks.

The PSR ensures efficient front office operations, greets patients, triages calls, maintains accurate charts, protects patient information, and contributes to service excellence and continuous improvement.

Qualifications

• High school diploma or equivalent required.
• Front office experience in a medical office preferred.
• Strong communication and interpersonal skills.
• Ability to train new staff members.

Responsibilities

• Handle patient registration, scheduling and reception duties.
• Manage front office operations and patient flow.
• Triage calls and assist with chart preparation.
• Maintain patient information confidentiality and privacy.
• Support process improvements and patient satisfaction initiatives.

Skills

Interpersonal skills

Communication

Team coordination

Staff training

Education

High school diploma

Job description

Job DescriptionJob Title: Patient Service RepresentativeDepartment: Patient AccessReports to: Patient Access ManagerFLSA Status: Non-ExemptPosition Summary: The PSR is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.Essential Functions include but are not limited to:Is accountable for the daily administrative/clerical functions.Manages the assignments, productivity and work flow of the office staffResponsible for front office operations; patient registration, telephone triage, filing, chart preparation, patient scheduling and other dutiesCommunicates effectively with leadership, physicians, co-workers, team members and customersGreets and attends to patients in waiting area, keeping them informed and communicating regularly regarding delays/wait times.Fosters positive first impression by ensuring waiting area and work areas are tidy, organized, and safe for patientsDemonstrates proficiency in the use of computer and other office equipmentInforms leader regarding supply needs and is able to perform minor office equipment repairs and upkeepGood interpersonal skills in establishing effective working relations with staff.Ability to effectively train new staff members.Handling & protecting patient information.Promotes internal and external customer satisfaction.Builds and promotes a culture of service excellence and continuous improvement.Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.Perform all other duties as assigned.Education & Qualifications:Required: High School graduate or equivalentPreferred: Front office experience in a medical office