Patient Service Rep - Baystate Primary Care & Pedi

baystatehealth; Springfield (MA); On-site; USD 25,000 - 41,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Career growth opportunities

Paid Time Off

Job summary

Baystate Health is seeking a Part-Time Patient Service Representative for the Baystate Primary Care and Pediatrics team in Springfield, MA. The role focuses on patient reception, registration, insurance verification, co-pay collection, and coordinating appointments within a multi-disciplinary healthcare setting.

The position offers 20 hours per week, Monday through Friday, 8am–2pm, with no weekends or holidays. Compensation notes and benefits are provided by Baystate Health.

Qualifications

• High School Diploma/GED required.
• 6–18 months experience preferred (PSR I or II) or 3 years preferred (PSR III).
• This position is part of a career ladder; level determined by the organization.

Responsibilities

• Greet patients and check them in; verify demographics and referrals.
• Verify insurance, collect co-pays, and update patient accounts.
• Schedule and manage appointments according to practice guidelines.
• Assist with checkout, referrals, and printing/distributing forms and records.
• Route calls and manage administrative inbox messages in HIPAA-compliant manner.

Skills

Customer service

Phone etiquette

Education

High School Diploma/GED

Job description

Patient Service Representative - Baystate Primary Care & Pediatrics

Patient Service Representative in Springfield, MA | Baystate Health Careers

Department: Baystate Primary Care and Pediatrics

Location: 3640 Main St, Springfield, Massachusetts

Job Type: Part Time

Shift: 8a-2p

Make an Impact with Baystate Health

Baystate Health is seeking a Patient Service Representative (PSR) to join our Baystate Primary Care and Pediatrics team in Springfield, Massachusetts . Our practice offices are part of a multi-specialty medical group with nearly 1,000 physicians and advanced practitioners serving patients across more than 60 locations in Western Massachusetts.

The Patient Service Representative role offers the opportunity to work in collaboration with the multi-disciplinary care team to perform essential administrative tasks necessary to support patient care. Key responsibilities include patient reception, registration, demographic and insurance verification. This role requires strong customer service skills to interface with patients, families and the multi-disciplinary team.

Patient Service Representative Responsibilities Include:

• Managing the Patient Experience: Greet patients, gather/verify demographics, check for necessary referrals/pre-authorizations.
• Insurance Verification: Request proof of insurance, verify coverage using automated systems.
• Payments: Request, accept, and document co-payments or outstanding account balances.
• Appointments & Schedules: Schedule new/follow-up appointments following practice guidelines
• Check-out: Review patient information at checkout, schedule future visits, provide referrals.
• Communication: Answer/route calls, manage/resolve administrative inbox messages, print orders, letters, or short-form medical records in compliance with HIPAA, prepare documents for scanning and route incoming mail and faxes.

Qualifications & Skills:

• High School Diploma/GED required
• 6-18 months experience preferred (PSR I or II) or 3 years preferred (PSR III)
• This position is part of a career ladder, and the appropriate level will be determined by the organization.

Schedule Details

Job Type: Part-Time, 20 hours per week

Shift: M-Fri, 8a-2p

No weekends or holidays

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice .

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum
$17.98 - $22.99 - $29.82

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.