Patient Service Rep.

Olympic Sports and Spine; Tacoma (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Olympic Sports & Spine is seeking a dedicated Patient Service Representative for our Tacoma Allenmore clinic to join our 40-hour, Monday–Friday schedule from 9:00 a.m. to 6:00 p.m.

The role emphasizes accurate scheduling, insurance verification, patient chart maintenance, and positive patient interactions in a fast-paced environment. You will coordinate with billing and treating staff, handle routine office duties, and participate in ongoing training and team meetings to ensure top-quality

Qualifications

• Knowledge of insurance verification processes and coding basics.
• Proficient with standard office software and devices.
• Ability to operate a multi-line phone system and manage patient communications.

Responsibilities

• Handle scheduling, patient calls, and chart maintenance.
• Verify insurance, obtain authorizations, and collect payments.
• Communicate with referral sources and coordinate with billing staff.

Skills

Insurance verification

Office software

Multi-line phone

Communication skills

Organization & time management

Education

High School diploma or equivalent with 3 years related experience

Tools

Outlook

EMR systems

Fax / Scan / Copy

Job description

Patient Service Rep. - Tacoma Allenmore

Olympic Sports & Spine (OSS) seeks a full-time, proactive, customer-service-driven PSR to join our fast-paced Tacoma Allenmore clinic.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

The schedule is Monday-Friday, 9:00 a.m to 6:00 p.m., for a total of 40 hours per week.

Local Roots. Local Ownership. Local Commitment.

Summary of Duties:

Process all activities related to OSS’s patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling:

• Receive incoming patient phone calls.
• Verify insurance and obtain any required authorizations.
• Build and maintain all patient charts.
• Collect any outstanding patient payments, balance the money nightly, and print reports.
• Maintain daily statistical log sheets that include all follow-ups.
• Pull charts for the next day’s appointments and make reminder calls.
• Work on the patient issue listing and task list daily to resolve all issues.
• Communicate with OSS staff through Outlook email.
• Communicate closely with billing and treating staff to resolve all patient matters.
• Open and sort mail daily.
• Perform other related duties as required.
• Participate in educational activities and attend monthly staff meetings.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Ability to operate a multi-line telephone system.
• Effective oral and written communication with patients, staff, insurers, and referral sources.
• Ability to read, understand, and follow oral and written instructions.
• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience:

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits:

We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.