Patient Service Rep.

Olympic Sports and Spine; Puyallup (WA); On-site; USD 38,000 - 46,000; Full time

Job summary

Olympic Sports & Spine seeks a full-time Patient Service Rep to join our Puyallup clinic. The role performs front desk duties, manages patient scheduling, verifies insurance, and communicates with referrals to ensure smooth patient flow.

The position runs Monday–Friday, 9:00 a.m.–6:00 p.m., totaling 40 hours weekly. Candidates should be organized, with strong communication skills and proficiency in office software. Training and support are provided.

Qualifications

• High School diploma or equivalent with three years related experience, or equivalent education/experience.
• Knowledge of insurance verification processes and office procedures.
• Ability to operate a computer, scanner, fax/copy, and basic office equipment.
• Proficient with multi-line telephone systems and patient communication.

Responsibilities

• Process patient services, including calls, scheduling, insurance verification, follow-up, charts, filing, and referral communication.
• Manage high-volume scheduling: answer calls, verify insurance, obtain authorizations, pull charts and reminders.
• Collect outstanding payments, balance nightly, and print reports.
• Maintain daily statistical logs and prepare daily task lists; communicate with staff via Outlook.
• Attend monthly staff meetings and participate in educational activities.

Skills

Insurance verification

Multiline phone system

Office software

Communication skills

Patient scheduling

Data entry

Organization

Education

High School diploma or equivalent

3 years related experience

Tools

Outlook

Scanner

Fax/Copy

Job description

Patient Service Rep. - Puyallup 112th Street

Olympic Sports & Spine (OSS) seeks a full-time, proactive customer-service-driven PSR to join our fast-paced Puyallup 112th St. clinic.

At OSS, we are committed to providing high-quality customer service and care to our patients, as well as being a great employer to our employees. Our clinics are fun and full of supportive colleagues who share a passion for creating the best possible work environment. Additionally, our experienced staff offers comprehensive training and ongoing support.

The schedule is Monday-Friday, 9:00 a.m. to 6:00 p.m., for a total of 40 hours per week.

Local Roots. Local Ownership. Local Commitment.

Summary of Duties:

Process all activities related to OSS's patient services. Patient service functions include phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Performs other daily operating functions associated with the front desk position.

Manage all Aspects of High-Volume Patient Scheduling:

• Receive incoming patient phone calls.


• Verify insurance and obtain any required authorizations.


• Build and maintain all patient charts.


• Collect any outstanding patient payments, balance the money nightly, and print reports.


• Maintain daily statistical log sheets that include all follow-ups.


• Pull charts for the next day's appointments and make reminder calls.


• Work on the patient issue listing and task list daily to resolve all issues.


• Communicate with OSS staff through Outlook email.


• Communicate closely with billing and treating staff to resolve all patient matters.


• Open and sort mail daily.


• Perform other related duties as required.


• Participate in educational activities and attend monthly staff meetings.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below specify the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Knowledge of insurance and the verification process.


• Knowledge of computer programs.


• Knowledge of business office procedures.


• Ability to operate a computer, scanner, fax/copy, and basic office equipment.


• Ability to operate a multi-line telephone system.


• Effective oral and written communication with patients, staff, insurers, and referral sources.


• Ability to read, understand, and follow oral and written instructions.


• Must be well organized, detail-oriented, and able to prioritize Tasks.

Education/Experience:

High School graduation or equivalent AND three years of experience in an appropriately related position OR Equivalent education/experience.

Benefits:

We offer competitive salaries and excellent benefits. Check out our benefits page for more information about our Benefits and Rewards. https://www.osstherapy.com/employee-benefits

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.