Patient Service Rep

Brown University Health; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Providence, RI is seeking a patient services representative to handle inbound calls, schedule appointments, and route messages across Brown Health Medical Group Primary Care locations. The role emphasizes compassionate, confidential service aligned with Brown University Health values and core success factors.

You will manage multi-line phone systems, verify patient information, and support high-risk patient communication with the appropriate office, while maintaining

Qualifications

• Experience handling inbound calls in a healthcare setting (preferred).
• Ability to document interactions accurately in EMR.
• Excellent phone etiquette and courteous communication.

Responsibilities

• Addresses inbound calls and communicates with offices about patient matters.
• Answers phone calls in a courteous manner and identifies caller and reason for call.
• Documents interactions in the EMR according to procedures.
• Schedules patient appointments per office guidelines and verifies demographics and pharmacy info.
• Adheres to HIPAA and protects patient privacy.

Job description

SUMMARY: Responsible for handling incoming patient calls, scheduling patient appointments and routing messages appropriately to the office locations. This position plays an important role in providing outstanding customer service to all patients. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Addresses inbound calls and communicates with BHMGPC offices about patient matters Answers phone calls in a courteous manner, identifying self and obtaining reason for call Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR) Schedules patient appointments according to the guidelines for each office location Verifies patient demographic and pharmacy information Follows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary Care Effectively manages multi-line phone system Coordinates communication and information regarding high risk patients with the appropriate office or department Adheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacy Follows Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information Performs other job-related duties as assigned

MINIMUM QUALIFICATIONS:

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type

M-F 8am-4:30pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No