Patient Service Representative

Brown Medicine; Providence (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health seeks a Patient Service Representative to manage patient registrations, check-ins, scheduling, and financial processing for services. You will verify demographics, obtain referrals and authorizations, process forms, and support the practice administratively.

The role emphasizes accuracy, privacy, and customer service, with travel to satellite offices as needed. Strong English communication and professional demeanor are essential for daily patient interactions.

Qualifications

• Two years of experience in a physician's medical office.
• Proficient in English and appointment scheduling software.
• Strong interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure payments are obtained at time of service.
• Verifies complete demographics, referrals, authorizations, billing codes, and diagnoses.
• Completes end-of-day batch and reconciles schedule with payments.
• Provides clerical support for the practice.
• Onboards new employees on department policies.
• Maintains quality, safety, and infection control.

Skills

Medical office experience

English proficiency

Appointment scheduling

Interpersonal communication

Tools

Appointment scheduling software

Job description

SUMMARY

THE Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient's right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

EXPERIENCE: Two years experience in a physician's medical office practice. Proficient in English language and computer appointment scheduling skills;. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

PAY RANGE

$18.13-$29.90

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

LPG-Providence-1 Hoppin St - 1 Hoppin Street - CORO Providence, Rhode Island 02903

WORK TYPE

M-F 8:00am-5:00pm

WORK SHIFT

Day

DAILY HOURS

8 hours

DRIVING REQUIRED

No