Patient Service Re - Per Diem - Peds Clinic

1810 Wentworth-Douglass Hospital; Dover (DE); On-site; USD 24,000 - 32,000; Part time

Job summary

Mass General Brigham for Children currently seeks a per diem clerical assistant to support scheduling, check-in and check-out duties. This role covers routine tasks and patient visits, with a focus on accurate appointment management and efficient front-desk operations.

The position emphasizes strong communication, attention to detail, and the ability to handle multiple administrative tasks in a busy healthcare setting. Onsite work at a Mass General Brigham facility is expected.

Qualifications

• Education: High School Diploma or Equivalent required.
• Healthcare office experience 1+ years preferred.
• Proficient with Microsoft Office and EMR/LMR systems.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents into the patient's medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, referrals, and verifies registrations for accuracy.
• May monitor patients in the waiting room and respond to any needs for information.
• Assists in patient flow processes.

Skills

High School Diploma

Healthcare office experience

Office Suite proficiency

Phone handling

Written communication

Education

High School Diploma or Equivalent

Tools

EMR/LMR systems

Microsoft Office

Job description

Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham for Children is open M-F 7:30am -5:30pm. This is a per diem (as needed) position to help cover sick days, vacations, and LOA's. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents into the patient's medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, referrals, and verifies registrations for accuracy.
• May monitor patients in the waiting room and respond to any needs for information.
• Assists in patient flow processes.

Qualifications

• Education: High School Diploma or Equivalent required
• Licenses and Credentials Experience healthcare office experience 1 or more years required
• Knowledge, Skills and Abilities - Basic Proficiency with all Office Suite.
• Knowledge, Skills and Abilities - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Knowledge, Skills and Abilities - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Knowledge, Skills and Abilities - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Knowledge, Skills and Abilities - Understanding written sentences and paragraphs in work related documents, to corresponding and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Knowledge, Skills and Abilities - Managing one's own time and the time of others.
• Knowledge, Skills and Abilities - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Location & Work Details

• Remote Type: Onsite
• Work Location: 789 Central Avenue
• Scheduled Weekly Hours: 0
• Employee Type: Per Diem
• Pay Range: $17.71 - $23.20/Hourly
• Grade: 2
• Work Shift: Day

Additional Job Details

Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Compensation & Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Culture & Mission

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?