Patient Service Re - Per Diem - Peds Clinic

Wentworth-Douglass Physicians Organization (WDP); Dover (NH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Per Diem

Job summary

Wentworth-Douglass Hospital in Dover, NH is seeking a per diem healthcare administrative assistant to support front desk duties, patient scheduling, check-in and check-out processes.

The role requires one year healthcare office experience, a high school diploma or equivalent, and proficiency with Microsoft Office; training provided. Shifts cover sick days and LOA coverage.

Qualifications

• Education: High School Diploma or Equivalent.
• Healthcare office experience preferred.
• Proficient with Office Suite and basic clerical tasks.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones, schedule inquiries and appointments.
• File materials and print schedules; process forms.
• Handle billing forms and scan documents into records.
• Call for patient records and lab results.
• Open and distribute mail or faxes.
• Type forms, records, schedules and memos.

Skills

Office software proficiency

Phone system handling

Time management

Communication skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Electronic health records

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham for Children is open M-F 7:30am -5:30pm. This is a per diem (as needed) position to help cover sick days, vacations, and LOA's. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

• Make patient appointments and maintain appointment records.


• Greet and assist patients.


• Answer telephones, assist callers with routine inquiries, and schedule appointments.


• File materials in patient folders and print appointment schedules.


• Process patient billing forms and scan documents into the patient's medical record/LMR.


• Call for patient medical records and laboratory test results.


• Open and distribute mail or faxes.


• Type forms, records, schedules, memos, etc., as directed.


• May be required to accept co-payments.


• Handles, screens, and/or takes messages related to prior authorizations, referrals, and verifies registrations for accuracy.


• May monitor patients in the waiting room and respond to any needs for information.


• Assists in patient flow processes.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience

healthcare office experience 1 or more years required

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.


• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.


• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.


• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.


• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.


• Managing one's own time and the time of others.


• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details

Physical Requirements

• Standing Occasionally (3-33%)


• Walking Occasionally (3-33%)


• Sitting Constantly (67-100%)


• Lifting Occasionally (3-33%) 20lbs - 35lbs


• Carrying Occasionally (3-33%) 20lbs - 35lbs


• Pushing Rarely (Less than 2%)


• Pulling Rarely (Less than 2%)


• Climbing Rarely (Less than 2%)


• Balancing Occasionally (3-33%)


• Stooping Occasionally (3-33%)


• Kneeling Rarely (Less than 2%)


• Crouching Rarely (Less than 2%)


• Crawling Rarely (Less than 2%)


• Reaching Occasionally (3-33%)


• Gross Manipulation (Handling) Constantly (67-100%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.