Patient Service Pro - System-wide Float Team, Flexible Shifts

Scripps Health; California; On-site; USD 26,000 - 37,000; Full time

Job summary

Scripps Health is seeking a Patient Service Representative to join the system-wide float team. The role involves direct patient interaction, accurate registration, scheduling and payment collection across sites. Flexibility to work varied shifts 7AM–7PM, including weekends and holidays, and to float to other Scripps sites is required.

An hourly shift differential is provided. Ideal candidates have 1+ year of healthcare or customer service experience, strong communication skills, and proficiency

Qualifications

• One or more years of experience in customer service or healthcare/medical office environment.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; ability to solve problems.

Responsibilities

• Interact with patients, payers and providers to gather information for accurate registration and scheduling.
• Manage check-in/check-out processes, verify identity, update demographics and insurance information.
• Collect patient payments and perform end-of-day reporting or payment reconciliation.
• Schedule appointments accurately and route messages for practice guidelines; may validate referrals/authorizations.

Skills

Customer service

Healthcare office experience

Communication skills

Analytical skills

Computer proficiency

Tools

Computer applications

Job description

Scripps Health is seeking a Patient Service Representative to join the system-wide float team. The role involves direct patient interaction, accurate registration, scheduling and payment collection across sites. Flexibility to work varied shifts 7AM–7PM, including weekends and holidays, and to float to other Scripps sites is required.

An hourly shift differential is provided. Ideal candidates have 1+ year of healthcare or customer service experience, strong communication skills, and proficiency