Patient Services Specialist - Float Team, Flexible Shifts

Scripps Health; San Diego (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Shift differential

Job summary

Scripps Health is seeking a Patient Service Representative to support the float team across the system. You will interact with patients, payers and providers to gather information for registration, verify insurance details, and collect patient payments when required.

You will also schedule appointments and handle referrals to ensure smooth patient flow across sites. The role requires flexibility to float between Scripps sites, with shifts from 7 AM to 7 PM, including weekends and holidays.

Qualifications

• Experience gathering information for accurate registration.
• Responding to billing questions and directing to appropriate resources.
• Proficiency in appointment scheduling procedures and messaging routing.

Responsibilities

• Interact with patients, payers and providers to gather registration data.
• Verify demographics and insurance information; collect payments when applicable.
• Schedule and confirm appointments; manage referrals/authorizations as needed.
• Document and reconcile end-of-day reporting; escalate billing inquiries when required.
• Provide proactive, courteous customer service and route urgent issues to leadership.

Skills

Patient interaction

Communication

Billing inquiries handling

Tools

Scheduling software

Medical Records system

Job description

Scripps Health is seeking a Patient Service Representative to support the float team across the system. You will interact with patients, payers and providers to gather information for registration, verify insurance details, and collect patient payments when required.

You will also schedule appointments and handle referrals to ensure smooth patient flow across sites. The role requires flexibility to float between Scripps sites, with shifts from 7 AM to 7 PM, including weekends and holidays.