Patient Service Pro: Remote in Ambulatory Revenue

University of Missouri Health Care; Columbia Township (MO); Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off and holidays

Retirement options

Job summary

MU Health Care is seeking a Patient Service Representative to embody compassion and collaboration within the Ambulatory Revenue Cycle Central Team in Columbia, MO. You’ll be the friendly face, greeting patients, addressing concerns, and ensuring comfort while maintaining organized spaces in a modern patient-centric environment.

The role emphasizes accurate billing, medical record handling, and proficient use of systems like IDX/GE/Cerner, with onsite training followed by a potential remote work

Qualifications

• Six (6) months of frontline customer service experience.
• Experience with guest relations duties and skills.

Responsibilities

• Collaborate with patients and staff to resolve problems during visits.
• Greet and assist patients, escort them, answer phones, and direct calls.
• Maintain waiting area appearance and manage reception duties.
• Process patient records, physician orders and verify demographics.
• Understand and apply Culture of Yes to Care, Deliver, Innovate, and Serve.

Skills

Customer service

Guest relations

Phone handling

Education

High school diploma

Job description

MU Health Care is seeking a Patient Service Representative to embody compassion and collaboration within the Ambulatory Revenue Cycle Central Team in Columbia, MO. You’ll be the friendly face, greeting patients, addressing concerns, and ensuring comfort while maintaining organized spaces in a modern patient-centric environment.

The role emphasizes accurate billing, medical record handling, and proficient use of systems like IDX/GE/Cerner, with onsite training followed by a potential remote work