Patient Service Navigator (3855)

Andwell Health Partners; Scarborough (ME); On-site; USD 32,056 - 40,680; Full time

Benefits offered by this job

Incredibly flexible Health Insurance

Education Reimbursement

Paid time off

Opportunities for internal promotions

Job summary

Andwell Health Partners in Scarborough, ME is looking for a Patient Service Navigator for Hospice to coordinate communication, scheduling, referrals and documentation in a fast-paced, in-person office. As the first point of contact for patients and families, you will manage referrals, schedule clinical visits, support insurance processes, and help maintain accurate records in the EHR.

The role requires a high school diploma and strong Microsoft Office skills, with healthcare scheduling

Qualifications

• High School diploma required.
• Prior office or healthcare scheduling experience preferred.
• Experience with Electronic Medical Records is a plus.
• Strong computer skills with Microsoft Office suite.

Responsibilities

• Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
• Manage scheduling of clinical staff visits in a busy office environment.
• Ensure appropriate assignment of referrals in consultation with supervisors.
• Assist in the development, establishment, and evaluation of team documentation systems in conjunction with Supervisor to assure accuracy, timeliness, and efficiency.
• Maintain up-to-date knowledge base on all insurance forms, chart forms, insurance paperwork requirements, and share information with the team routinely.
• Establish priorities for team paperwork to be done on a daily/weekly/monthly basis.
• Review all paperwork for completeness of forms on a regular basis.
• Develop and maintain accurate systems to ensure timely coordination of all multi-discipline documentation.
• Perform data entry into Electronic Health Record (EHR) of some OASIS & staff timesheets.
• Maintain daily/holiday/weekend schedules.

Skills

Customer service

Multitasking

Organizational skills

Microsoft Office

Education

High School diploma

Tools

Electronic Medical Records

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Job Details

Job Location: Scarborough Main Office - Scarborough, ME 04074
Position Type: Full Time / 40 Hours
Salary Range: $23.27 - $29.53 Hourly
Job Shift: Day
Job Category: Administrative
Schedule/Status: Full Time
Department: Administrative
Service Area: Scarborough, ME
Role: Patient Service Navigator for Hospice
Work Setting: Office, In-Person

About Andwell

At Andwell, you don’t just work here, you belong. Being a part of the team at Andwell Health Partners means belonging to a community of people with purpose, dedicated to enhancing the quality of life of those we serve by providing innovative and compassionate health care in the comfort of their homes and communities. We offer opportunities to grow and develop professionally across Andwell’s service lines statewide, a comprehensive benefit package to support life outside of work, and stability as an employer of choice for 50 years. Our centralized HR, IT, education, and employee experience departments provide improved support.

Benefits

• Incredibly flexible Health Insurance plans
• Education Reimbursement
• Paid time off
• Opportunities for internal promotions

Position Summary

As a Patient Service Navigator for Hospice, you will play a key role in supporting patients, families, providers, and clinical staff by coordinating communication, scheduling, referrals, and documentation in a fast-paced office environment. This position serves as an important first point of contact and helps ensure compassionate, efficient care delivery.

Responsibilities

• Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
• Manage scheduling of clinical staff visits in a busy office environment.
• Ensure appropriate assignment of referrals in consultation with supervisors.
• Assist in the development, establishment, and evaluation of team documentation systems in conjunction with Supervisor to assure accuracy, timeliness, and efficiency.
• Maintain up-to-date knowledge base on all insurance forms, chart forms, insurance paperwork requirements, and share information with the team routinely.
• Establish priorities for team paperwork to be done on a daily/weekly/monthly basis.
• Review all paperwork for completeness of forms on a regular basis.
• Develop and maintain accurate systems to ensure timely coordination of all multi-discipline documentation.
• Perform data entry into Electronic Health Record (EHR) of some OASIS & staff timesheets.
• Maintain daily/holiday/weekend schedules.

What You’ll Bring

• High School diploma required.
• Prior office or healthcare scheduling experience strongly preferred.
• Electronic Medical Records experience a plus!
• Strong, demonstrated computer skills with comprehensive knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent customer service and public relation skills with a friendly, outgoing, and professional demeanor.
• Ability to thrive in a fast-paced, team-oriented environment while also being self-sufficient.
• Task-oriented with strong multitasking skills to manage scheduling, referrals, and patient communications simultaneously.
• Organizational skills with close attention to detail.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.