Hospice Patient Service Navigator Scheduling & Care

Andwell Health Partners; Scarborough (ME); On-site; USD 32,056 - 40,680; Full time

Benefits offered by this job

Incredibly flexible Health Insurance

Education Reimbursement

Paid time off

Opportunities for internal promotions

Job summary

Andwell Health Partners in Scarborough, ME is looking for a Patient Service Navigator for Hospice to coordinate communication, scheduling, referrals and documentation in a fast-paced, in-person office. As the first point of contact for patients and families, you will manage referrals, schedule clinical visits, support insurance processes, and help maintain accurate records in the EHR.

The role requires a high school diploma and strong Microsoft Office skills, with healthcare scheduling

Qualifications

• High School diploma required.
• Prior office or healthcare scheduling experience preferred.
• Experience with Electronic Medical Records is a plus.
• Strong computer skills with Microsoft Office suite.

Responsibilities

• Serve as the first point of contact for patients, families, and providers—answering calls, handling referrals, and communicating directly with patients.
• Manage scheduling of clinical staff visits in a busy office environment.
• Ensure appropriate assignment of referrals in consultation with supervisors.
• Assist in the development, establishment, and evaluation of team documentation systems in conjunction with Supervisor to assure accuracy, timeliness, and efficiency.
• Maintain up-to-date knowledge base on all insurance forms, chart forms, insurance paperwork requirements, and share information with the team routinely.
• Establish priorities for team paperwork to be done on a daily/weekly/monthly basis.
• Review all paperwork for completeness of forms on a regular basis.
• Develop and maintain accurate systems to ensure timely coordination of all multi-discipline documentation.
• Perform data entry into Electronic Health Record (EHR) of some OASIS & staff timesheets.
• Maintain daily/holiday/weekend schedules.

Skills

Customer service

Multitasking

Organizational skills

Microsoft Office

Education

High School diploma

Tools

Electronic Medical Records

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Andwell Health Partners in Scarborough, ME is looking for a Patient Service Navigator for Hospice to coordinate communication, scheduling, referrals and documentation in a fast-paced, in-person office. As the first point of contact for patients and families, you will manage referrals, schedule clinical visits, support insurance processes, and help maintain accurate records in the EHR.

The role requires a high school diploma and strong Microsoft Office skills, with healthcare scheduling