Patient Service Lead: Front Office & Scheduling Expert

CEDARS-SINAI; Los Angeles (CA); On-site; USD 65,000 - 80,000; Full time

Job summary

Cedars-Sinai in Los Angeles seeks a Lead Patient Service Representative to act as an administrative team lead, supporting physicians and nursing staff by maintaining smooth front office workflow. You will supervise, train, and assess staff, oversee scheduling and patient communication, and help with policy explanations and issue resolution.

The role requires strong experience in outpatient settings, leadership capabilities, and a focus on quality and patient satisfaction.

Qualifications

• Five years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting.
• High school diploma or GED preferred.
• Experience supervising or coordinating administrative staff is a plus.

Responsibilities

• Leads huddles to supervise, assess and evaluate department workflow.
• Provides orientation and training for administrative staff.
• Monitors patient refunds and safeguards organization resources.
• Manages physicians’ master schedules and coordinates schedule changes.
• Assists patients by explaining policies and routing inquiries to appropriate staff.
• Supports facilities management, patient billing, quality and risk management.

Skills

Leadership

Staff training

Patient service

Policy knowledge

Education

High school diploma/GED

Tools

CS-Link

Job description

Cedars-Sinai in Los Angeles seeks a Lead Patient Service Representative to act as an administrative team lead, supporting physicians and nursing staff by maintaining smooth front office workflow. You will supervise, train, and assess staff, oversee scheduling and patient communication, and help with policy explanations and issue resolution.

The role requires strong experience in outpatient settings, leadership capabilities, and a focus on quality and patient satisfaction.