Patient Service Lead – Front Desk & Clinic Operations

Codman Square Health Center Inc; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Codman Square Health Center Inc is seeking a Patient Service Representative Lead to oversee front desk operations, patient flow, and service quality. You will guide staff, assist with onboarding, and ensure smooth clinic workflows to improve access and patient experience.

The role emphasizes teamwork, adaptability to scheduling, and maintaining high service standards in a fast-paced healthcare setting. On-site work in Boston requires strong communication with clinical teams and patients.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to interact with diverse patient population.
• Solid computer literacy and multitasking ability.
• Understanding of medical insurance terminology.
• Experience with patient registration systems and insurance verification.
• Knowledge of insurance plans and terms.

Responsibilities

• Support daily clinic operations and patient flow.
• Serve as front desk lead in absence of supervisor.
• Assist with staffing coverage and scheduling.
• Monitor clinic volume and adjust workflows as needed.
• Template management and time sheet support.
• Cover front desk and checkout duties.
• Complete workqueues and pools within 3 business days.
• Provide coaching and onboarding for new staff.
• Ensure high level of customer service and timely issue resolution.
• Assist with audits, reports, and data tracking.
• Maintain HIPAA compliance and safety standards.

Skills

Customer service

Interpersonal skills

Diverse patient interaction

Computer literacy

Multitasking

Insurance terminology

Registration systems

Insurance eligibility

Learn new systems

Teamwork

Fast-paced environment

Active listening

Compassionate care

Schedule flexibility

Education

Bachelor's degree preferred

Call Center experience preferred

Team Lead/Supervisor experience preferred

Tools

None specified

Job description

Codman Square Health Center Inc is seeking a Patient Service Representative Lead to oversee front desk operations, patient flow, and service quality. You will guide staff, assist with onboarding, and ensure smooth clinic workflows to improve access and patient experience.

The role emphasizes teamwork, adaptability to scheduling, and maintaining high service standards in a fast-paced healthcare setting. On-site work in Boston requires strong communication with clinical teams and patients.