Patient Service & Front Desk Specialist

Methodist Hospitals; Merrillville, Northern (IN, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Methodist Hospitals is seeking a patient service representative to greet and register patients, verify insurance, and schedule physician visits and tests. The role requires strong customer service, communication, and basic computer skills.

You will work with a team to ensure smooth admissions, check-out, and accurate medical records handling. The ideal candidate will have a High School Diploma or GED and experience in a physician's office or hospital, with a professional, compassionate demeanor

Qualifications

• Greet and register patients with demographic and insurance info.
• Proficient in medical terminology related to visits and appointments.
• Strong computer and data-entry skills.
• Demonstrated good analytical skills.
• Professional, compassionate customer service and communication.
• Ability to handle stressful situations tactfully.

Responsibilities

• Assist in check-in/check-out and prepare medical records for visits.
• Direct telephone calls and messages to appropriate persons.
• Initiate scheduling for diagnostic tests and referrals.
• Verify financial information and insurance coverages.
• Confirm appointments and follow up on no-shows.

Skills

Customer service

Communication

Multi-tasking

Data entry

HIPAA knowledge

Education

High School Diploma/GED

Healthcare/Medical - Physician's Office experience preferred

Experience in physician's office or hospital

Tools

Office equipment

Job description

Methodist Hospitals is seeking a patient service representative to greet and register patients, verify insurance, and schedule physician visits and tests. The role requires strong customer service, communication, and basic computer skills.

You will work with a team to ensure smooth admissions, check-out, and accurate medical records handling. The ideal candidate will have a High School Diploma or GED and experience in a physician's office or hospital, with a professional, compassionate demeanor