Patient Service Coordinator - Urology

Socket.dev; Meriden (CT); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Training programs

Benefits package

Generous PTO

Referral bonus

Wellness programs

Employee discounts

Flexible scheduling

401K with match

Clinical specialties

Job summary

Hartford HealthCare Medical Group is seeking a patient access representative to deliver outstanding front-desk service at our Meriden location. You will warmly greet patients, register arrivals and collect co-payments, ensuring a smooth check-in experience.

Responsibilities include answering calls, scheduling appointments, communicating with patients about preparations, and assisting colleagues across regional offices.

Qualifications

• High school diploma or equivalent.
• Epic experience preferred.
• Positive, customer-focused approach with commitment to patient care.
• Ability to multitask in a fast-paced environment and work in a team.
• Basic working knowledge of medical terminology.
• Willing to travel independently to satellite offices.

Responsibilities

• Provide outstanding customer service and register patients.
• Answer calls promptly, evaluate priority, and direct as appropriate.
• Schedule new patient appointments and inform patients of prep requirements.
• Review daily appointment confirmations for accuracy and communications.
• Collect co-payments and explain billing policies.
• Maintain a clean waiting area and keep materials current.
• Collaborate across regional offices to support patient care.

Skills

Customer service

Communication

Multitasking

Teamwork

Epic experience

Microsoft Office

Medical terminology

Travel to satellite offices

Education

High school diploma

Tools

Epic

Microsoft Office

Job description

Location Detail: 455 Lewis Ave Meriden (10084)

Shift Detail: Monday - Friday

Be the Best at Getting Better. Join over 40,000 Hartford HealthCare colleagues who make a difference every day.

What We Offer

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Summary

Includes but is not limited to:

• Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.
• This role requires coverage at regional offices bringing variety to your workday and the chance to collaborate across multiple teams and communities

Qualifications

• High school diploma or equivalent
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!