Patient Service Coordinator - Urgent Care (Per Diem)

Hartford HealthCare; Norwalk (CT); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Career growth opportunities

On-going education and training

Robust Benefits Package

Generous PTO

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to support 11 Urgent Care offices across Connecticut. The role involves front-desk duties, patient registration, and cross-team collaboration to ensure smooth operations.

You will help schedule appointments, answer inquiries, and maintain patient records while upholding privacy and safety standards. A fast-paced medical office background is preferred.

Qualifications

• High school diploma or GED required; minimum 2 years of customer service experience preferred.
• 1 year of customer service experience in a fast-paced medical office is preferred.
• EPIC experience is preferred.

Responsibilities

• Greets patients, registers patients, and maintains records and accounts.
• Facilitates communication between patients and healthcare providers and supports office operations.
• Schedules appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Responds to patient and caregiver inquiries in line with privacy and safety standards.

Skills

Customer service

Communication

Team coordination

Education

High school diploma/GED

Tools

EPIC

Job description

Location Detail

677 Connecticut Ave Norwalk (10598)

Shift Detail

Day - evening shifts; weekend availability

Be the Best at Getting Better

Join over 40,000 Hartford HealthCare colleagues who make a difference every day.

What We Offer

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities

Hartford HealthCare Medical Group

Is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician‑led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care, and more than 30 different specialties.

Job Summary

This role provides coverage at 11 Urgent Care offices bringing variety to your workday and the chance to collaborate across multiple teams and communities.

Patient Service Coordinators Responsibilities

• Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.
• Facilitates communication between patients and healthcare providers and ensures efficient office operations.
• Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access.
• Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Qualifications

• High school diploma/GED equivalent, or a minimum of 2 years customer service experience preferred
• 1 year customer service experience in a fast‑paced medical office preferred
• EPIC experience preferred

Additional Information

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. We know that a thriving organization starts with thriving employees – we provide a competitive benefits program designed to ensure work/life balance.