Patient Service Representative (PSC) - Cardiology

Hartford HealthCare; Trumbull (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator to greet patients, answer questions, and manage registrations and records across ambulatory sites. You will coordinate appointments, referrals, and pre/post-visit requirements while ensuring privacy and accuracy in patient interactions.

The role involves using Epic, the patient portal, and scheduling reminders to support efficient office operations and timely access for patients.

Qualifications

• High school diploma or GED required or equivalent experience.
• Minimum 1 year customer service experience preferred in a medical setting.
• Epic experience preferred.

Responsibilities

• Greet patients and answer routine questions to create a positive experience.
• Register patients, verify insurance, update demographics and process video visits.
• Schedule appointments and manage referrals, x‑rays, and test prep.
• Use Epic and patient portal to manage scheduling and records.
• Handle high call volumes and route to clinical teams as needed.
• Collect co-payments and explain billing policies to patients.

Skills

Customer service

Communication skills

Fast-paced environment

Multitasking

Education

High school diploma or GED

Tools

Epic

Job description

Location Detail: 115 Technology Dr Trumbull (10432)
Shift Detail: Monday-Friday 8:30-5pm
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Not quite sure which specialty sparks your interest? Join our team of Medical Assistants, Patient Service Coordinators and Surgical Schedulers who support various specialties as they float throughout the region, coverage includes Urgent Care and Primary Care. There’s so much to learn in our ambulatory sites. Medical Assistants assist with in office procedures, perform EKGs, PFT testing, Urinalysis and POCT testing. Our Patient Service Coordinators manage patient appointments from check in to check out and our Surgical Schedulers support our Providers, Patients and Hospital systems by ensuring all pre/post-operative tasks are completed.

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office
• Epic experience preferred.

We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.