Patient Service Coordinator- Multispecialty

Hartford HealthCare; Westport (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Hartford HealthCare is seeking a customer-focused receptionist to provide excellent patient service in a fast-paced medical office. You will greet patients, manage phone inquiries, schedule appointments, and handle basic billing tasks.

Travel between satellite offices is required. Epic experience and strong Microsoft Office skills are preferred; bilingual abilities are highly desirable. Join a team dedicated to delivering outstanding patient care and a positive clinical experience.

Qualifications

• High school diploma or equivalent required.
• Experience in a fast-paced medical office preferred.
• Epic experience preferred.
• Positive, customer-focused approach with commitment to patient care.
• Ability to adapt quickly in a busy environment while juggling tasks and demands.
• Proven ability to work effectively in a team.
• Excellent verbal communication skills; additional languages desirable.
• Strong working knowledge of Microsoft Office; basic medical terminology helpful.

Responsibilities

• Greet and register arriving patients warmly.
• Answer calls promptly, assess priority, and direct as needed.
• Schedule new patient appointments; inform patients of prep requirements.
• Review Televox daily reports to confirm appointments and communications.
• Collect co-pays and explain payment policies.
• Maintain a clean, inviting waiting area and restock as needed.

Skills

Customer service

Verbal communication

Teamwork

Multitasking

Languages (other than English)

Travel to satellite offices

Education

High School Diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Location Detail: 300 Post Road West Wstprt (10489)

Shift Detail: Monday - Friday. Travel required between offices as needed.

Job Description

Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.

• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

Qualifications

• High school diploma or equivalent preferred
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.