Patient Services Representative

UPMC; Carlisle (Cumberland County); On-site; USD 34,000 - 42,000; Full time

Job summary

UPMC Pulmonary and Sleep Medicine in Carlisle, PA is seeking a Patient Services Representative to greet patients, verify insurance, collect payments, and schedule follow-ups. This on-site role supports a friendly, patient-centered office culture.

The position involves guiding patients through self-check-in technology, updating registrations, promoting the MyUPMC portal, and helping navigate financial responsibilities and portal use.

Qualifications

• High school diploma or equivalent.
• Two years of experience in a medical/customer service role.
• Experience with medical billing or patient payments preferred.
• Familiarity with Epic or health records systems preferred.

Responsibilities

• Provide a warm, welcoming experience for patients and visitors.
• Guide patients through self-arrival technology or assist with traditional check-in.
• Collect copayments and other patient payments at point of service.
• Verify insurance coverage and benefits through online verification and calls.
• Register and update patient demographics during check-in and checkout.
• Schedule follow-up appointments and connect patients with needed resources.
• Educate patients on the MyUPMC portal and assist with registration.
• Explain financial responsibilities and assist with billing questions.

Skills

Customer service

HIPAA compliance

Phone etiquette

Medical terminology

Education

High school diploma

Tools

Epic

MyUPMC portal

Job description

Carlisle, PA 17015 Join UPMC Pulmonary and Sleep Medicine as a

UPMC Pulmonary and Sleep Medicine

11 Sprint Drive, Suite B

Carlisle, PA 17015

Join UPMC Pulmonary and Sleep Medicine as a Patient Services Representative and become an important part of a dedicated team focused on delivering exceptional patient care. Our office offers a welcoming environment, a supportive team culture, and the opportunity to make a difference in patients' healthcare experiences every day.

Schedule

• Full-time, 40 hours per week
• Monday through Friday
• 8:00 AM to 4:30 PM
• No weekends or holidays required
• On-site position

Why Join Our Team?

• Friendly, close-knit office environment
• Great team culture with supportive colleagues
• Opportunity to work within a respected healthcare organization

Additional Information

• Travel may be required up to 25% based on business needs.

Responsibilities

• Provide a warm, welcoming experience for all patients and visitors.
• Guide patients through self-arrival technology or assist with traditional check-in based on patient preference.
• Collect copayments and other applicable patient payments at the point of service.
• Confirm and update patient registration and demographic information during check-in and checkout.
• Schedule follow-up appointments within the practice and connect patients with resources to schedule ancillary services as needed.
• Help patients navigate the healthcare system by providing clear, understandable instructions and ensuring continuity of care through follow-up on unresolved questions or needs.
• Demonstrate service recovery principles by taking appropriate action to address concerns and ensure an exceptional UPMC patient experience.
• Register patients in the biometric (fingerprint recognition) program and educate them on its benefits.
• Promote the MyUPMC patient portal and assist patients with registration and utilization when appropriate.
• Educate patients regarding financial responsibilities and connect them with financial advocacy resources as needed.
• Verify insurance coverage and benefits through online verification systems and telephone inquiries.
• Obtain required patient and family signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations.
• Answer, screen, and appropriately route incoming telephone calls to providers, clinical staff, and other departments.
• Perform administrative duties including scanning medical records, processing documentation, and faxing.
• Maintain knowledge of the UPMC Patient Portal and confidently educate patients on portal navigation, access to health information, and available care services.
• Support efficient daily office operations while delivering outstanding customer service and patient-centered care.
• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran