Patient Service Coordinator - Orthopaedics

ProMedica Health System; Toledo (OH); Presencial; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

ProMedica Toledo Hospital in the Orthopaedics department seeks a Patient Service Coordinator to greet, register and assist patients. You will handle phone inquiries, messages, and scheduling, while maintaining the provider's calendar and supporting clinic staff with outbound calls as needed.

The role emphasizes a welcoming patient experience and accurate clerical support as part of a full-time, day-shift schedule.

Formación

• High school diploma or equivalent required.
• 1 year experience in a customer service or clerical setting.
• Associates degree preferred.
• Familiarity with medical terminology and referral procedures preferred.
• Experience with EPIC EMS is a plus.

Responsabilidades

• Greet and register patients, answer calls, take messages and schedule appointments.
• Schedule and reschedule patient appointments and maintain provider schedules.
• Assist clinical staff with outgoing calls to patients, pharmacies or providers.

Conocimientos

Customer service

Clerical work

Scheduling

Medical terminology

Phone etiquette

Educación

High school diploma

Associates degree

Herramientas

EPIC EMS

Descripción del empleo

Location:

ProMedica Toledo Hospital - Harris McIntosh Tower

Department:

Orthopaedics

Weekly Hours:

40

Status:

Full time

Shift:

Days (United States of America)

Job Summary:

As the first team member a patient interacts with at a physician practice, the Patient Service Coordinator creates a positive, inviting tone.

In this role, you greet and register patients, answer phone calls, take messages and schedule and reschedule patient appointments. You will also maintain the provider's schedule.

You will assist the clinical staff with outgoing calls to patients, pharmacies or other providers as needed.

The above summary of accountabilities is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS

• High school diploma or equivalent

• 1 year experience in a customer service or clerical setting

PREFERRED REQUIREMENTS

• Associates degree

• Working knowledge of medical terminology, third party billing and referral procedures

• Experience with EPIC EMS

• 3 years' experience in a clerical or office function

• 1 year experience in a medical office setting

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus (https://www.promedica.org/Pages/about-us/default.aspx) .

Benefits:

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [e-mail]

Equal Opportunity Employer/Drug-Free Workplace