Patient Service Coordinator - Orthopaedics

8100 ProMedica Toledo Hospital; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

ProMedica Toledo Hospital in Toledo, OH is seeking a Patient Service Coordinator to create a welcoming first impression. You will greet and register patients, answer calls, take messages, and schedule or reschedule appointments, while maintaining the provider's calendar.

You will support clinical staff with outreach calls to patients, pharmacies, or other providers, ensuring smooth workflow and accurate information. This role emphasizes patient service and teamwork.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service or clerical experience required.
• Associates degree preferred.
• Experience with EPIC EMS preferred.
• Knowledge of medical terminology and referral procedures preferred.
• Experience in a medical office setting preferred.

Responsibilities

• Greet and register patients, answer phones, take messages and schedule/reschedule appointments.
• Maintain the provider's schedule and coordinate with clinical staff.
• Assist with outgoing calls to patients, pharmacies, or other providers as needed.
• Provide a welcoming, compassionate first impression to patients.

Skills

Customer service

Clerical work

Medical terminology

Referral procedures

Third-party billing

Education

High school diploma or equivalent

Associates degree

Tools

EPIC EMS

Job description

Location: ProMedica Toledo Hospital - Harris McIntosh Tower Department: Orthopaedics Weekly Hours: 40 Status: Full time Shift: Days (United States of America)

Job Summary: As the first team member a patient interacts with at a physician practice, the Patient Service Coordinator creates a positive, inviting tone. In this role, you greet and register patients, answer phone calls, take messages and schedule and reschedule patient appointments. You will also maintain the provider's schedule. You will assist the clinical staff with outgoing calls to patients, pharmacies or other providers as needed. The above summary of accountabilities is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS

• High school diploma or equivalent
• 1 year experience in a customer service or clerical setting

PREFERRED REQUIREMENTS

• Associates degree
• Working knowledge of medical terminology, third party billing and referral procedures
• Experience with EPIC EMS
• 3 years' experience in a clerical or office function
• 1 year experience in a medical office setting

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.

Benefits

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [e-mail]

Equal Opportunity Employer/Drug-Free Workplace Health Care Is Everything We pride ourselves on being a place where people start and develop life-long careers.

From a thriving culture to flexible benefits, we have so much to offer those who join our team. Find your career and be the heart of health care in our mission-driven organization.