Patient Service Coordinator - 117831

The Johns Hopkins University; Columbia (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading university is looking for a Patient Service Coordinator to enhance patient experiences in the Department of Neurology. The role involves greeting patients, managing appointments, and ensuring smooth operations using EPIC. Ideal candidates will have customer service experience and a high school diploma. Join a team dedicated to providing excellent patient care.

Qualifications

• At least one year of customer service experience.
• Two years of related experience preferred.

Responsibilities

• Screens and triages patient calls to appropriate resources.
• Schedules patients for tests, examinations, procedures, and admissions.
• Uses EPIC to access, update, and manage patient information.

Skills

Customer Service

Education

High school diploma or equivalent

Tools

EPIC

Job description

Join to apply for the Patient Service Coordinator - 117831 role at The Johns Hopkins University

Requisition ID: 117831

Position Overview

The Department of Neurology is seeking a Patient Service Coordinator who will provide friendly, courteous, and confidential assistance to ensure a positive patient experience. Responsibilities include greeting patients, using EPIC for tasks such as check-in, check-out, scheduling, and pre-registration.

Key Responsibilities

1. Screens and triages patient calls to appropriate resources.
2. Schedules patients for tests, examinations, procedures, and admissions.
3. Uses EPIC to access, update, and manage patient information.
4. Coordinates visits within and across departments.
5. Interviews patients/families to obtain pre-registration info and confirm appointments.
6. Prepares and mails directions, maps, fee schedules, and department info.
7. Verifies and enters demographic and insurance data into the system.
8. Confirms appointments and manages cancellations and vacancies.
9. Completes medical forms and responds to patient requests.
10. Maximizes physician scheduling within resource limitations.
11. Registers patients and assists with insurance forms.
12. Answers phones and manages medical records requests.
13. Handles medical records documentation and in-basket monitoring.
14. Collects payments, issues receipts, and discusses charges with patients.
15. Refers patients for financial counseling and assists with insurance queries.
16. Supports back-office duties to maintain patient flow.
17. Maintains office supplies and medical forms inventory.
18. Performs other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Additional education or experience may substitute per JHU policies.

Preferred Qualifications

• Two years of related experience.