Patient Service Coordinator

MedStar Health; Vienna (VA); On-site; USD 25,761 - 45,075; Full time

Job summary

MedStar Health in Vienna, VA seeks a Front Desk/Patient Services Representative to greet patients, register demographics, and collect payments. You will coordinate patient flow, handle scheduling, insurance verification, and test requisitions, while providing courteous service and keeping the front desk organized.

Ideal candidates have strong communication, basic medical terminology knowledge, and CPR certification within 90 days. Jointly support teams and improve patient experience daily.

Qualifications

• High school diploma or GED required.
• Healthcare customer service experience preferred (0–1 year).
• CPR certification within 90 days of hire.

Responsibilities

• Greet patients and coordinate efficient flow; make appointments and register patients.
• Collect co-payments and Time-of-Service payments; update demographics and insurance information.
• Register patients, verify insurance, and explain patient financial responsibilities.
• Schedule follow-ups and required tests; prepare requisitions as needed.
• Answer phones, triage calls, and relay messages; maintain neat front-office areas.
• Support patient experience initiatives and participate in meetings as needed.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Prioritization

Teamwork

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

About the Job

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co‑payments, Time‑of‑Service (TOS) payment processing, updates demographic and insurance information, and provides patients with follow‑up appointments and requisitions for tests.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Manages the intake of patients into the practice screens for emergent conditions, registers, verifies insurance and explains patient responsibility regarding payment for services and co‑pays. Collects copayment prior to care, posts time of service (TOS) payments, reviews all encounter forms and prepares charge batches as assigned, and ensures appropriate and timely status assignment of all appointments.
• Schedules appointments including follow‑up and referral appointments. Completes requisitions for tests as applicable.
• Answers the telephone in accordance with policy and service expectations, provides telephone triage, disseminates messages appropriately utilizing available technology, and prioritizes calls appropriately and timely.
• Prepares updates and copies forms, reports and records on a routine basis; scans, imports and indexes regularly to keep information flowing into patients' medical record.
• Contacts patients regarding missed appointments; monitors and tracks no‑shows and enters data into system.
• Performs check‑out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Supports organization initiatives related to new technology, clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues, medical providers and others to communicate essential information and to ensure a high level of patient experience.
• Takes personal responsibility for the neat appearance of the work location to include front office reception area, break room and other assigned areas, assuring each area represents MedStar Health in a positive manner.
• Participates in meetings and on committees as needed or assigned.
• Adheres to MedStar's high reliability organization (HRO) principles and embodies Just Culture standards.
• Participates in multidisciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required.
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than 1 year 6 months – 1 year experience providing high quality customer service required, preferably in a healthcare setting. Preference given to candidates whose experience includes the use of computerized schedules, registration systems and electronic records required and
• Working knowledge of IDX/GE centricity business preferred.

Licenses and Certifications

• CPR – Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: includes BLS and NRP for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 days required.
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge, Skills and Abilities

• Excellent interpersonal communication and customer service skills and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high‑pressure environment, to organize and prioritize work to deal effectively and professionally with a variety of different individuals, and to support and monitor the needs of multiple medical providers.

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.