Patient Service Concierge - Front Desk & Scheduling

20 Health Service Systems, Inc.; Lemont (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

401(k) plan with match

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a friendly, detail‑oriented front desk associate to greet patients, verify information and manage check-in/check-out processes. You will liaise with medical staff and coordinate after-visit steps, including registrations, payments and scheduling follow-ups.

Ideal candidates bring strong customer service, excellent communication, and basic computer skills. Prior healthcare exposure and knowledge of insurance are preferred.

Qualifications

• Excellent interpersonal skills with patients, physicians and staff.
• Strong customer service mindset with problem solving and judgment.
• Ability to balance priorities in a busy hospital setting.
• Clear verbal communication and professionalism in all interactions.
• Comfort using computer systems and standard applications.

Responsibilities

• Register, check-in and check-out patients for visits.
• Schedule follow-up visits, labs, imaging and tests.
• Collect co-pays and process payments.
• Call patients to notify schedule changes and updates.

Skills

Interpersonal skills

Customer service

Prioritization

Verbal communication

Computer literacy

Education

High school diploma or GED

Healthcare insurance knowledge

Job description

Silver Cross Hospital is seeking a friendly, detail‑oriented front desk associate to greet patients, verify information and manage check-in/check-out processes. You will liaise with medical staff and coordinate after-visit steps, including registrations, payments and scheduling follow-ups.

Ideal candidates bring strong customer service, excellent communication, and basic computer skills. Prior healthcare exposure and knowledge of insurance are preferred.