Patient Service Center Representative

MedLink Georgia; Colbert (GA); On-site; USD 21,000 - 22,000; Full time

Job summary

MedLink Georgia is seeking a compassionate and detail-oriented front desk/secretarial professional to join our Colbert, GA team. The role involves answering calls, scheduling appointments, and ensuring accurate patient records while upholding HIPAA standards.

You will support Chronic Care Management referrals and coordinate communication across departments. Ideal candidates bring strong verbal and written communication, exceptional organization, and a dedication to patient-centered service in a

Qualifications

• Strong verbal and written communication skills.
• Extremely dedicated to outstanding customer/patient service.
• Excellent organizational skills and attention to detail.

Responsibilities

• Answer all telephone calls promptly and professionally.
• Schedule patient appointments and route inquiries as needed.
• Enter patient demographics into the system accurately.
• Verify insurance information and prepare forms.
• Maintain accurate patient records following HIPAA guidelines.
• Support front line staff and clinicians as needed.
• Assist with paperwork for patient records and program documentation.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Education

HS diploma or equivalent

MOA/secretarial program

1–3 years health care secretarial experience

Job description

Location: Colbert, GA Job Type: Full-time Company: MedLink Georgia

About Us

MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking someone who is compassionate and detail-oriented to join our team and support healthcare professionals in providing top-notch medical services to our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to, the following)

• Answers all telephone calls promptly in a polite and professional manner
• Schedules appointments for patients and/or routes inquiries and calls as necessary
• Schedules new patient and follow-up
• Captures and enters accurate patient demographic information into Athena
• Reviews appointment information; date, time, location and provider name with patient
• Reminds patient of MedLink's no call/no show policy when scheduling appointments
• Verifies insurance including MCD/MCR and prepares third party insurance forms
• Maintains accurate and confidential patient records following HIPPA guidelines and regulations
• Answers questions and offers other information, as requested, to provide patient centered service and a positive impression of our organization
• Acts as a liaison for the patient and the Patient Service Center
• Directs calls to other departments and health centers as needed
• Uses sound judgement in handling calls
• Knowledge of when to escape calls Patient Service Center Supervisor
• Immediately reports issues of complaints and/or irate patients to Patient Service Center Supervisor
• Makes reminder calls for appointments as requested
• Makes calls to reschedule appointments when necessary
• Provides assistance to other front line staff, including medical secretaries, medical assistants, providers, et al. as needed
• Prepares paperwork and clerical duties as necessary for the upkeep of patient records, insurance forms, gathering of statistical information and/or program documentation
• Works with Chronic Care Management staff to refer patients as needed
• Makes calls to patients that have no showed an appointment.
• Reschedules and/or bills patients that have a no show appointment.
• Makes calls to schedule patients that are due for annual well checks and/or well child visits.
• Participate in team and staff meetings as required or requested
• Other duties as assigned

EDUCATION and/or EXPERIENCE__________________________________________________

• Preferred graduation from an approved MOA program or technical school business program and one year experience OR high school diploma (or equivalency) AND a minimum of one year related secretarial experience in the health care field or high school diploma (or equivalency) with three years general secretarial experience.
• Strong verbal and written communication skills
• Extremely dedicated in providing outstanding customer/patient service
• Excellent organizational skills and attention to detail

Salary: $15.00 - $15.50 per hour