Patient Services Representative

MetroDerm; Hiram (GA); On-site; USD 17,000 - 20,000; Full time

Job summary

MetroDerm is seeking a Full Time Clerical role in Hiram, GA. The position involves greeting patients, handling registration, verifying insurance, scheduling, and answering phone lines as part of the care team.

Responsibilities include front desk support, communication with clinical staff via SBAR, cash handling, and operating a multi-line phone system to ensure excellent patient service.

Qualifications

• High School diploma or equivalent.
• Associates degree or related healthcare certification preferred.

Responsibilities

• Greet patients and assist with registration and scheduling.
• Verify insurance coverage and communicate with clinical staff.
• Manage telephone system and maintain SBAR communication.
• Balance cash drawer per standards.
• Operate front desk and provide courteous customer service.

Skills

Attention to detail

Customer service

Communication

Confidentiality

Computer skills

Instruction following

Diversity awareness

Problem solving

Office equipment

Education

High School diploma or equivalent

Associates degree or related healthcare certification

Tools

EHR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Hiram, GA, US

2 days ago Requisition ID: 2487

Salary Range: $17.00 To $20.00 Annually

Position Summary

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Answer telephone promptly and in a polite and professional manner
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
• Balances cash sheet and cash drawer in accordance with established standards
• Operates a multi-line telephone console

Experience Requirements

• Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements

• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements

• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function