Patient Service Center Manager — Lead Care Operations

AltaMed Health Services; Commerce (CA); On-site; USD 83,478 - 104,348; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans with 1

Flexible Spending Accounts

Paid Time Off & Holidays

Paid CME Days

Malpractice insurance and tailcoverage

Tuition Reimbursement Program

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed Health Services is seeking a Patient Service Center Manager to oversee daily PSC operations and staff, and to implement policies and strategies aligned with clinic operations and regulatory compliance.

The role emphasizes delivering superior patient service, recruiting and developing a capable team, and coordinating with Human Resources to ensure adequate staffing for the centralized PSC.

Qualifications

• Bachelor's degree with 2 years in a supervisory role or high school with 5 years in a supervisory role.
• Minimum 4 years of contact center experience, 3 years in CRM, and 3 years with call center/ACD systems.

Responsibilities

• Oversee day-to-day operations of the Patient Service Center and staff.
• Establish policies, procedures, strategies for the PSC and align with clinics and regulatory compliance.
• Plan and execute AltaMed's Centralized Patient Service Center and collaborate with HR to recruit and hire staff.

Skills

Management experience

Recruitment

CRM experience

Call center/ACD systems

Education

BA/BS or HS with 5 years management experience

Tools

CRM

Call center/ACD systems

Job description

AltaMed Health Services is seeking a Patient Service Center Manager to oversee daily PSC operations and staff, and to implement policies and strategies aligned with clinic operations and regulatory compliance.

The role emphasizes delivering superior patient service, recruiting and developing a capable team, and coordinating with Human Resources to ensure adequate staffing for the centralized PSC.