Patient Service Associate- EmUrgentCare-Guilderland

albanymed; Westmere (NY); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Albany Med Health System is seeking a Patient Service Associate for the Guilderland location. The role focuses on greeting and registering patients, updating insurance information, and coordinating appointments to support efficient clinical operations.

Ideal candidates have strong customer service skills, clerical experience, and familiarity with electronic health records. The position requires the ability to manage multiple tasks in a fast-paced medical office environment and uphold regulatory

Qualifications

• High School Diploma or GED required.
• 2-3 years office experience or 1 year in a medical practice preferred.
• Experience using an electronic health record (EHR) and Microsoft Office is a plus.

Responsabilités

• Register patients and update insurance information.
• Schedule visits and coordinate patient appointments.
• Explain financial obligations and help with regulatory forms.
• Support registration across multiple systems and assist clinical workflow.
• Adhere to payer requirements for referrals and authorizations.
• Schedule follow-up appointments, referrals, and prior authorizations.
• Communicate professionally with providers, patients, and staff.
• Maintain patient records in the EMR and ensure HIPAA compliance.

Connaissances

Customer service

Multi-tasking

Time management

Problem solving

Teamwork

Communication

Formation

High School Diploma/G.E.D.

Outils

Electronic Health Record (EHR)

Microsoft Office

Description du poste

Department/Unit

EmUrgent Care - Guilderland

Work Shift

Day (United States of America)

Salary Range

$46,215.00 - $60,080.00

Patient Service Associate , Guilderland, NY

Employer

EmUrgentCare

We are seeking a Patient Service Associate with excellent customer service skills and clerical experience to join our team!

The Patient Service Associate provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system.

Position Summary

• Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling.


• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.


• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.


• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.


• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.


• Interact with a diverse patient population.


• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.


• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.


• Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.


• Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.


• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company


• Answer incoming phone calls and direct appropriately to team members


• Conveys professional image by adhering to the established dress code.

Qualifications

• High School Diploma/G.E.D. - required


• 2-3 years office experience or one year of related experience in a medical practice - preferred


• Experience using an electronic health record and Microsoft Office a plus.


• Excellent customer service skills.


• Ability to multi-task in a high patient volume unit.


• Ability to learn and utilize resources.


• Strong time management skills.


• Ability to review information and draw appropriate conclusions.


• Good judgement and ability to problem solve; escalated issues as needed.


• Strong teamwork skills and work ethic.

Salary Range: $18.00/hr - $23.79/hr

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a \"need to know\" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.