Patient Service Associate, Per Diem - EmUrgentCare, Guilderland

100 Albany Med Health System; Westmere (NY); Sur place; USD 46 000 - 60 000; Plein temps

Avantages offerts par ce poste

Excellent health care coverage

Wellbeing programs

Résumé du poste

Albany Med Health System is seeking an Administrative Associate with excellent customer service skills to join our team. The Patient Service Associate provides clerical support and coordinates office functions for efficient operation.

Register patients, update insurance details, schedule visits, and discuss financial obligations while guiding patients through regulatory forms and EMR usage.

Qualifications

• High School Diploma/G.E.D. required.
• 2-3 years office experience or related medical practice preferred.
• Experience using an electronic health record and Microsoft Office a plus.

Responsabilités

• Register patients and update insurance information.
• Schedule visits and coordinate patient appointments.
• Explain financial obligations and regulatory forms to patients.
• Navigate multiple systems during registrations and calls to support clinical workflow.
• Adhere to policies and protect patient information per HIPAA.

Description du poste

Department/Unit: EmUrgent Care - Guilderland Work Shift: Per Diem (United States of America) Salary Range: $46,215.00 - $60,080.00 Patient Service Associate - Guilderland EmUrgentCare

We are seeking an Administrative Associate with excellent customer service skills and clerical experience to join our team! The Patient Service Associate provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions.

Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system.

Position Summary: Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.

Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.

Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.

Interact with a diverse patient population.

Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.

Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed.

Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company Answer incoming phone calls and direct appropriately to team members Conveys professional image by adhering to the established dress code.

Qualifications

High School Diploma/G.E.D. - required 2-3 years office experience or one year of related experience in a medical practice - preferred Experience using an electronic health record and Microsoft Office a plus. Excellent customer service skills. Ability to multi-task in a high patient volume unit. Ability to learn and utilize resources. Strong time management skills. Ability to review information and draw appropriate conclusions. Good judgement and ability to problem solve; escape issues as needed. Strong teamwork skills and work ethic.

Salary Range: $19/hr - $23.79/hr

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including:

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College.

Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.