Pre-Service Specialist I

100 Albany Med Health System; Broadway (NC); On-site; USD 46,215 - 60,080; Full time

Benefits offered by this job

Excellent health care coverage with no copay

Services supporting emotional, physical, and mental wellbeing

Job summary

100 Albany Med Health System in Broadway, North Carolina is seeking a Pre-Service Specialist I to manage the registration and scheduling process for complex patients. This role requires excellent customer service skills and the ability to multi-task effectively in a fast-paced environment.

Candidates should hold a High School Diploma and preferably have 2-3 years of office experience. The position offers excellent health care coverage and supports emotional and physical wellbeing.

Qualifications

• 2-3 years office experience or one year of related experience in a medical practice preferred.
• Ability to review information and draw appropriate conclusions.
• Ability to learn and utilize resources.

Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Prepares patient disability and out of work/school paperwork.
• Discusses financial obligations and explains regulatory forms.

Skills

Excellent customer service skills

Ability to multi-task in a high patient volume unit

Strong time management skills

Good judgement and problem-solving

Strong teamwork skills and work ethic

Education

High School Diploma/G.E.D.

Tools

Electronic health record

Microsoft Office

Job description

Position Overview

Department/Unit: Patient Engagement Center

Work Shift: Day (United States of America)

Salary Range: $46,215.00 - $60,080.00

Pre-Service Specialist I

Essential Duties and Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their department's expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required.
• 2-3 years office experience or one year of related experience in a medical practice - preferred.
• Experience using an electronic health record and Microsoft Office - a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; elevate issues as needed.
• Strong teamwork skills and work ethic.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers.
• A wide array of services and programs to support emotional, physical, and mental wellbeing.

Equal Opportunity Employer Statement

Albany Med Health System is an equal opportunity employer.

Confidentiality and HIPAA Statement

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.