Patient Service Associate - Outpatient Therapy (Physical/Occupational Therapy)

Albany Medical Center; Town of Bethlehem (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center is seeking a Patient Service Associate for the Outpatient PM&R department. The role covers front-end customer service, enrollment, scheduling, and insurance verification in a fast-paced setting.

The position requires strong organizational skills, the ability to multitask, and proficiency with Microsoft Office and EHR systems to support clinical workflow.

Qualifications

• High School Diploma or GED is required.
• 2–3 years of office experience in a medical setting preferred.
• Experience with an electronic health record and MS Office is a plus.

Responsibilities

• Register and schedule for complex patients.
• Update system with registration, scheduling, and insurance information.
• Discuss financial obligations and explain forms to patients.
• Operate across multiple systems during patient interactions and calls.
• Support clinical workflow and uphold hospital policies.

Skills

Customer service

Multitasking

Interpersonal skills

Communication

Confidentiality

Telephone etiquette

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record (EHR)

Microsoft Office

Job description

Department/Unit:

Outpatient PM&R

Work Shift:

Day (United States of America)

Salary Range:

$46,215.00 - $60,080.00

Salary Range: $40,495.10 - $52,643.64

Outpatient Therapy is growing with an additional location, we are looking for a individual to join our dynamic team in providing excellent customer service to Capital Region patients in a fast paced and positive environment.

BASIC FUNCTION

The Patient Service Associate is responsible for multiple tasks from front-end customer service to back-end charge entry and insurance verification work. Ability to prioritize work duties, multitask, and work in multiple software programs.

• Strong organizational and multi-tasking skills.
• Ability to work independently and prioritize assignments and tasks.
• Ability to work as part of a team.
• Ability to accept correction and deal calmly and effectively with high stress situations.
• Good interpersonal, written, and oral communication skills.
• Detail oriented, resourceful, and proactive.
• Ability to maintain strict confidentiality.
• Professional demeanor and proper telephone etiquette.
• Basic working knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Essential Duties and Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalates issues as needed.
• Strong teamwork skills and work ethic.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Thank you for your interest in Albany Medical Center!

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.