Patient Service Associate- EmUrgentCare-Guilderland

Albany Med; Westmere (NY); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Employee benefits package

Job summary

Albany Med Health System is seeking a Patient Service Associate at the Guilderland location. The role involves registering patients, updating insurance information, and scheduling visits while coordinating the clinic workflow.

Applicants should have strong customer service and clerical experience, with familiarity in EMR and Microsoft Office. This position supports the financial and regulatory aspects of patient care and requires teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 2-3 years office experience or related medical practice preferred.
• Experience with electronic health records (EMR) and Microsoft Office a plus.

Responsibilities

• Register patients and update insurance information.
• Schedule visits and coordinate patient appointments.
• Explain financial obligations and regulatory forms to patients.
• Maintain accurate patient records and support clinical workflow.

Skills

Customer service

Clerical skills

Multi-tasking

Time management

Teamwork

Education

High School Diploma/G.E.D.

Tools

Electronic Health Record (EMR)

Microsoft Office

Job description

Department/Unit: EmUrgent Care - Guilderland Work Shift: Day (United States of America) Salary Range: $46,215.00 - $60,080.00 Patient Service Associate , Guilderland, NY EmUrgentCare We are seeking a Patient Service Associate with excellent customer service skills and clerical experience to join our team! The Patient Service Associate provides advanced clerical support and fosters coordination of functions for effective operation and administration of office functions. Demonstrates a high degree of knowledge and competence in our electronic health record and scheduling system.

Position Summary

Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions. Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company Answer incoming phone calls and direct appropriately to team members Conveys professional image by adhering to the established dress code.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus
• Excellent customer service skills
• Ability to multi-task in a high patient volume unit
• Ability to learn and utilize resources
• Strong time management skills
• Ability to review information and draw appropriate conclusions
• Good judgement and ability to problem solve; elevate issues as needed
• Strong teamwork skills and work ethic

Salary Range: $18.00/hr - $23.79/hr

Thank you for your interest in Albany Med Health System! Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration.

We value all our staff members and offer outstanding employee benefits including:

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital.

The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.