Medical Scheduler - Urology

Albany Medical College; City of Albany (NY); On-site; USD 46,000 - 60,000; Full time

Job summary

Albany Medical Center seeks a Medical Scheduler for Urology to support the front desk, schedule appointments, verify insurance, collect co-pays, and maintain patient records in the EMR. This role requires professionalism, strong customer service, and accuracy in registration and scheduling tasks.

The ideal candidate will have 2-3 years of office experience, familiarity with electronic health records and Microsoft Office, and the ability to multitask in a high-volume clinical setting while

Qualifications

• High School Diploma/G.E.D. required.
• 2-3 years of office experience preferred in a medical practice.
• Experience using an electronic health record and Microsoft Office is a plus.
• Excellent customer service and ability to multitask in a high patient volume unit.

Responsibilities

• Assist patients at front check-in and greet them promptly and professionally.
• Update insurance information and collect co-pays; register patients in the EMR.
• Schedule follow-up appointments and referrals as needed.
• Communicate with providers, care teams, and insurance companies in a timely, professional manner.
• Answer incoming calls and direct to the appropriate team member.

Skills

Customer service

Multitasking

Time management

Problem solving

Teamwork

Microsoft Office

Electronic health record

Education

High School Diploma/G.E.D.

Tools

Electronic health record

Microsoft Office

Job description

Medical Scheduler - Urology# Careers at Albany Medical Center## Medical Scheduler - UrologyApply: 23 Hackett Blvd Albany, NY 12208: Full time: Posted Today: 71578Department/Unit:HBD - Surgery UrologyWork Shift:Day (United States of America)Salary Range:$46,215.00 - $60,080.00• Assist all patients that report to the front check in desk. • Greet patients in a prompt, courteous and professional manner. • Interact with a diverse patient population. • Utilize the electronic medical record to maintain patient records via registration process and scan functionality. • Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments. • Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. • Schedule follow up appointments and referral as needed when patients check out. • Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. • Answer incoming phone calls and direct appropriately to team members. • Conveys professional image by adhering to the established dress code.**Essential Duties and Responsibilities*** Responsible for the registration and scheduling process for complex patients.* Responsible for updating the system with registration, scheduling and insurance information.* Prepares patient disability and out of work / school paperwork.* Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions.* Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.* Understands the practice and hospital strategic plan.* Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.* Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.* Exemplify Albany Med CARES guiding principles.* Is a champion to ensure an optimal patient experience.* Understands and promotes patient and employee safety as our top priority.* Promotes a safe environment and promptly reports issues.* Understands patient safety goals.**Qualifications*** High School Diploma/G.E.D. - required* 2-3 years of office experience, or one year of related experience in a medical practice - preferred* Experience using an electronic health record and Microsoft Office a plus.* Excellent customer service skills.* Ability to multi-task in a high patient volume unit.* Ability to learn and utilize resources.* Strong time management skills.* Ability to review information and draw appropriate conclusions.* Good judgement and ability to problem solve; escalate issues as needed.* Strong teamwork skills and work ethic.**Physical Demands*** Standing - Occasionally* Walking - Occasionally* Sitting - Constantly* Lifting - Rarely* Carrying - Rarely* Pushing - Rarely* Pulling - Rarely* Climbing - Rarely* Balancing - Rarely* Stooping - Rarely* Kneeling - Rarely* Crouching - Rarely* Crawling - Rarely* Reaching - Rarely* Handling - Occasionally* Grasping - Occasionally* Feeling - Rarely* Talking - Constantly* Hearing - Constantly* Repetitive Motions - Frequently* Eye/Hand/Foot Coordination - Frequently**Working Conditions*** Extreme cold - Rarely* Extreme heat - Rarely* Humidity - Rarely* Wet - Rarely* Noise - Occasionally* Hazards - Rarely* Temperature Change - Rarely* Atmospheric Conditions - Rarely* Vibration - RarelyThank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer.Thank you for your interest in Albany Med Health System!Albany Med Health System is an equal opportunity employer.This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.