$19/hr Remote Benefits Specialist

TEKsystems; United States; Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Benefit Specialist to help patients access complex medications by conducting benefit investigations, assisting with prior authorizations, and guiding financial assistance options. This remote contract role requires strong customer service, attention to detail, and empathy throughout the medication access process.

Based out of Morrisville, NC, the position offers remote work with paid benefits and an emphasis on accurate documentation and collaboration with providers.

Qualifications

• 1+ year of patient services, healthcare support, or call center experience.
• Previous HUB or Patient Services experience preferred.
• Experience with insurance verification, benefit investigations, and prior authorizations.
• Experience speaking with patients, specialty pharmacies, and insurance plans/payers.
• Outbound calling experience.
• Work-from-home experience with a secure workspace and reliable internet.
• Experience with call monitoring, QA reviews, and performance metrics.

Responsibilities

• Conduct outbound calls to obtain missing or unclear benefit information.
• Perform insurance and benefit investigations.
• Handle inbound patient calls regarding application status and missing documentation.
• Document findings and prepare summaries for providers.
• Maintain accurate case notes in the Lynk system.
• Assist patients with insurance coverage and financial assistance programs.

Skills

Patient services

Call center

Outbound calls

Insurance verification

Benefit investigations

Prior authorizations

Communication

Detail-oriented

Empathy

Tools

Lynk system

Job description

Benefit Specialist

Position Overview The Benefit Specialist helps patients gain access to complex medications by conducting benefit investigations, assisting with prior authorizations, and providing financial assistance resources. This role requires strong customer service, attention to detail, and empathy when supporting patients throughout the medication access process.

Key Responsibilities

• Conduct outbound calls to obtain missing or unclear benefit information.
• Perform insurance and benefit investigations.
• Handle inbound patient calls regarding application status and missing documentation.
• Document findings and prepare summaries for providers.
• Maintain accurate case notes in the Lynk system.
• Assist patients with insurance coverage and financial assistance programs.

Required Experience

• 1+ year of patient services, healthcare support, or call center experience.
• Previous HUB or Patient Services experience preferred.
• Experience with insurance verification, benefit investigations, and prior authorizations.
• Experience speaking with patients, specialty pharmacies, and insurance plans/payers.
• Outbound calling experience.
• Work-from-home experience with a secure workspace and reliable internet.
• Experience with call monitoring, QA reviews, and performance metrics.

Ideal Candidate

• Healthcare or pharmaceutical support experience.
• Strong communication and customer service skills.
• Detail-oriented and organized.
• Adaptable to change and receptive to feedback.
• Team-oriented with a focus on productivity and continuous improvement.

Experience Level: Intermediate Level.

Job Type & Location

This is a Contract position based out of Morrisville, NC.

Pay and Benefits

The pay range for this position is $19.00 - $19.85/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.