Patient Service Rep - Primary Care - Midwest City

Mercy; Midwest City (OK); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

Tuition assistance

Matched retirement plan

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows.

The role requires a high school diploma or equivalent, excellent communication and customer service skills, data entry and basic computer abilities, and a commitment to patient privacy. Training in Clinic Core Front Desk procedures is provided after hire.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication; interact with patients, healthcare professionals, and staff.
• Proficiency in data entry and word processing.
• Excellent customer service; empathetic and professional.
• Maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to handle pressure with professionalism.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations to ensure a positive patient experience.
• Coordinate patient scheduling and processing documentation.
• Serve as the first point of contact for patients and visitors.
• Maintain patient privacy and comply with privacy policies.

Skills

Verbal and written communication

Data entry

Word processing

Customer service

Attention to detail

Privacy and confidentiality

Under pressure / adaptability

Front desk training post-hire

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.