Patient Service Agent - Full Time - Remote

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); Vor Ort; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plans

Zusammenfassung

Mercy is seeking a friendly front desk professional to schedule patient appointments, take messages, and provide basic visit information. You will maintain a calm, professional demeanor and deliver exceptional customer service with phone etiquette.

This entry-level role emphasizes data entry, basic computer skills, and the ability to multi-task in a busy healthcare environment. Mercy offers strong benefits and a supportive team.

Qualifikationen

• Education: High School Diploma or Equivalent.
• Experience: Customer Service experience.
• Basic computer skills and data entry ability.

Aufgaben

• Schedule patient appointments and take patient messages.
• Provide general information about visit instructions and expectations.
• Maintain a calm, professional demeanor with exceptional telephone etiquette.
• Deliver excellent customer service to patients and families.

Kenntnisse

Customer service

Phone etiquette

Typing 60 wpm

Data entry

Ausbildung

High School Diploma or equivalent

Tools

Basic computer skills

Jobbeschreibung

Find your calling at Mercy!

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Position Details:

• Education: High School Diploma or Equivalent
• Experience: Customer Service experience

Job Description

Find your calling at Mercy!

Responsible for scheduling patient appointments and taking patient messages. Giving general information regarding their visit instructions and expectations. Maintain calm, pleasant professional, attitude. Delivers excellent customer service using exceptional telephone etiquette.

Position Details:

Minimum Required Qualifications:

• Education: High School Diploma or Equivalent
• Experience: Customer Service experience

Other Skills And Knowledge:

• Basic computer skills, Data Entry

Other Skills And Knowledge:

• Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.