Patient Service Agent - Primary Care Call Center

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Mercy is offering a hybrid remote position with a mandatory 90 days of full-time, in-person training before remote work begins. After training, occasional onsite responsibilities may apply. Candidates must live in the state of Oklahoma and be prepared for in-person requirements during the initial period.

Join Mercy to contribute to a compassionate, patient-centered care environment. The role emphasizes teamwork, adaptability, and strong administrative support in a dynamic healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is preferred.
• Basic computer skills and data entry experience are expected.
• Ability to type 60 wpm.
• Professional, courteous and compassionate attitude with multitasking ability.

Skills

Customer service experience

Basic computer skills

Data entry

Type 60 wpm

Professional courteous attitude

Education

High School Diploma or Equivalent

Job description

This is a hybrid remote position. The person hired for this role will be required to completed at least 90 days of full-time, in-person training before remote work becomes available, and will have occasional onsite responsibilities after the training period. Must live in the state of Oklahoma.*

Job Description

Find your calling at Mercy!

Position Details

This is a hybrid remote position. The person hired for this role will be required to completed at least 90 days of full-time, in-person training before remote work becomes available, and will have occasional onsite responsibilities after the training period. Must live in the state of Oklahoma.*

Minimum Required Qualifications

• Education: High School Diploma or Equivalent

Licensure

• Experience: Customer Service experience

Certification/Registration

• Other Skills and Knowledge: Basic computer skills, Data Entry

Other Skills and Knowledge

• Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.

• Position requires prolonged standing and walking during each shift.

• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.