Patient Service Advisor ( Receptionist / Administrator), Braidcraft Medical Centre

Glasgow LMC Ltd.; United States; Remote; USD 15,000 - 21,000; Part time

Benefits offered by this job

Friendly team environment

Training and development

Job summary

Glasgow LMC Ltd. is recruiting for a part-time patient services administrator to support the clinic with reception, appointment scheduling and medical record handling.

The role requires patient-facing skills, accuracy in documentation, and the ability to work as part of a team. Training on clinical software will be provided, with occasional overtime to cover holidays or absences.

Qualifications

• Excellent customer service with a compassionate, friendly approach.
• Willingness to work occasional overtime to cover holidays/absences.
• Knowledge of clinical software systems is advantageous but training is provided.
• Strong organisational skills and attention to detail.
• Ability to work well in a team.

Responsibilities

• Reception duties: Greet and assist patients, answer phones and handle inquiries.
• Appointment management: Schedule appointments.
• Workflow management: Handle clinical documents efficiently.
• Coding/summarisation: Update and summarise patient records accurately.
• Audio typing: Transcribe medical dictations.
• Mail handling: Sort and distribute incoming/outgoing mail.
• Scanning and filing: Digitise and organise patient documents.
• Prescription processing: Manage and process prescription requests.
• Patient signposting: Guide patients to appropriate services or departments.
• Pharmacy liaison: Communicate with pharmacies for prescriptions and queries.
• Additional duties: Perform other administrative tasks as needed.

Skills

Customer service

Overtime flexibility

Clinical software

Organisational skills

Team player

Job description

Job Type: Part-Time (22 hours per week)

Schedule(s):
Monday 2pm – 6pm, Wednesday 8am – 12noon and 1pm – 6pm, Thursday 1pm – 6pm, Friday 2pm – 6pm.

About Us:
Join our friendly, dynamic and dedicated patient services team at Braidcraft, where we are committed to delivering exceptional customer service and comprehensive patient care. We are seeking an enthusiastic and friendly team player with a passion for patient interaction and administrative excellence.

Key Responsibilities

• Reception Duties: Greet and assist patients, answer phones, and handle enquiries.
• Appointment Management: Schedule appointments.
• Workflow Management: Handle clinical documents efficiently.
• Coding/Summarisation: Update and summarise patient records accurately.
• Audio Typing: Transcribe medical dictations.
• Mail Handling: Sort and distribute incoming and outgoing mail.
• Scanning and Filing: Digitise and organise patient documents.
• Prescription Processing: Manage and process prescription requests.
• Patient Signposting: Guide patients to appropriate services or departments.
• Pharmacy Liaison: Communicate with pharmacies to manage prescriptions and patient queries.
• Additional Duties: Perform other administrative tasks as needed.

Qualifications and Skills

• Excellent customer service skills with a compassionate and friendly approach.
• Flexibility to work occasional overtime to cover holidays or absences.
• Previous experience and knowledge of clinical software systems are advantageous but not required (training will be provided).
• Strong organisational skills and attention to detail.
• Ability to work well in a team environment.

What We Offer

• A supportive and collaborative work environment.
• Training and development.
• A chance to contribute to high-quality care.

Application Deadline: 23/10/2026

Apply To

Grant Anthony, Practice Manager
200 Braidcraft Road, Glasgow G53 5QD

[e-mail]

DDI 0141 471 9699 / Main 0141 882 3396