Patient Scheduling &Service Assistant

Bryan College Of Health Sciences; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Bryan College Of Health Sciences in Lincoln, NE seeks a front desk patient access specialist to schedule appointments, greet patients, and support medical staff in a busy clinic.

You will input patient data, perform filing and chart maintenance, and coordinate with Patient Financial Services to resolve billing inquiries while upholding HIPAA standards and patient confidentiality.

Qualifications

• High School diploma or equivalency required.
• Minimum of two (2) years experience in a medical office or medical-related patient accounts or registration experience required.
• Medical Terminology training/education preferred.

Responsibilities

• Greet and direct patients and staff in a friendly and courteous manner.
• Schedule patient appointments and coordinate exams and treatments.
• Enter patient demographics and financial information; maintain data integrity and confidentiality.
• Assist in transporting patients, records, and specimens as needed; may deliver medications.
• Prepare and file patient charts and forms; support billing and insurance verification processes.
• Maintain HIPAA compliance and safety practices in daily tasks.

Skills

Patient communication

Scheduling

Data entry

Medical terminology

Billing liaison

Education

High School diploma or equivalent

Medical Terminology training/education preferred

Job description

Summary

GENERAL SUMMARY

Provides front-line support for patient scheduling, reception and office coordination for efficient and orderly department operations. Schedules patient appointments, enters patient data, completes filing/scanning/record maintenance tasks, and supports medical staff in providing patient care by assisting in patient/specimen/medication transport, maintaining room and office supplies and attending to routine patient needs.

PRINCIPAL JOB FUNCTIONS

• *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• *Receives, greets, screens and directs patients, physicians, visitors and Medical Center personnel by telephone or in person; provides accurate responses in a friendly, helpful and courteous manner; relays accurate messages in a timely fashion.
• *Calls patients prior to physician’s clinic to confirm appointment date and time.(N/A to Labor and Delivery)
• May perform opening and closing tasks related to the department as assigned. (N/A to Labor and Delivery)
• *Ensures scheduling processes are followed and patient appointments are scheduled in a timely manner; utilizes computer to input data and retrieve information; collaborates with other departments to coordinate exams and treatments, minimizing fragmentation and enhancing patient satisfaction.
• Registers incoming patients in person, initiating the medical record and patient account; obtains and data enters patient demographic and financial information in the Medical Center computer system; ensures data integrity, completeness and confidentiality.
• *Contacts patients after ‘No Show’ appointments to re-schedule or follow-up as needed; returns phone calls to patients regarding scheduling, insurance or requested follow-up as needed. (N/A to Labor and Delivery)
• *Generates, assembles, files, logs and distributes patient charts including forms, physician orders and labels according to patient type and specific departmental needs; enters patient care orders, may update patient’s plan of care when new orders are processed, and may initiate insurance verification process as appropriate. (N/A to Labor and Delivery)
• Reviews outpatient orders received from physician and/or physician staff, follows up on incompleteness; uses orders to transcribe into the medical center computer system and initiates the scheduling process as identified. (Patient Access, Specialty Clinic)
• Assists in the transportation of patients, patient records and/or patient specimens/medications as requested; may obtain and/or deliver medications (drugs or biological) to appropriate patient-specific medication drawer, medication room or to medical staff. (N/A to Patient Access)
• *Performs patient charge entry and reconciliation process by checking daily patient charges for accuracy; follows up with physicians or medical staff when incomplete or erroneous information is noted; acts as primary liaison with Patient Financial Services and Health Information Management regarding billing and patient record documentation; assures updated forms in drop box. (N/A to Patient Access, Specialty Clinic, Bryan Bariatrics)
• *Maintains confidential environment when communicating patient information; promptly reports priority patient information to appropriate staff; exchanges accurate and thorough information with others by communicating clearly and following Bryan policies and procedures.
• *Inventories, orders and maintains appropriate supply inventories for patient rooms and office areas; stocks patient rooms as needed; contacts vendors as needed to ensure proper equipment functioning and maintenance.
• Attends hospital workshops, seminars, meetings and inservices to promote continuous self-development.
• Performs a variety of clerical tasks which may include typing, recording/transcribing meeting minutes, alphabetizing, filing, photocopying or stuffing envelopes; sorts and routes incoming faxes/department mail and delivers out-going department mail to mail room.
• Maintains patient logs, unit records and generates reports as requested.
• *Trains co-workers and new personnel on work-related duties as assigned; reads, reviews and operationalizes new/revised policies and procedures to co-workers via email, posting, mailing, voice mail and meetings.
• *Understands and operationalizes federal and state regulations and organizational policies regarding COBRA, Medicare, Corporate Compliance, Joint Commission, OSHA and HIPAA; reports all safety, privacy and regulatory concerns to Manager.
• Assists clinical staff in rooming patients, obtaining and documenting vital signs, answering call lights and obtaining procedural consents. (Cardiac and Vascular Services, Specialty Clinic)
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE

High School diploma or equivalency required. Minimum of two (2) years experience in a medical office or medical-related patient accounts or registration experience required. Medical Terminology training/education preferred.