Patient Scheduling and Service Assistant-Norfolk

Bryan Health; Nebraska; On-site; USD 32,000 - 42,000; Full time

Job summary

Bryan Health is seeking a detail-oriented front-line scheduling and office coordination specialist. You will greet patients, schedule appointments, and input data while maintaining accurate demographics and insurance information. Your role will support clinicians by handling charting, filing, and basic supply management.

You will collaborate with care teams to coordinate exams, verify information, and ensure a smooth patient flow in a busy department environment.

Qualifications

• High School diploma or equivalent required.
• Minimum of two years experience in a medical office or medical-related patient accounts or registration required.
• Medical Terminology training/education preferred.

Responsibilities

• Greet and assist patients and visitors in a courteous manner.
• Schedule patient appointments and enter data into the computer system.
• Verify patient demographics and insurance information for accuracy.
• Transcribe and file patient charts and related documents.
• Support department operations to maintain room and supply readiness.
• Communicate with physicians and staff to coordinate exams and treatments.
• Handle moderate clerical tasks and maintain confidentiality per policy.
• Assist in transportation of patients or records as needed.

Skills

Customer service

Data entry

Communication

Education

High School diploma or equivalent

Medical Terminology training/education preferred

Tools

Medical records software

Job description

General Summary

Provides front-line support for patient scheduling, reception and office coordination for efficient and orderly department operations. Schedules patient appointments, enters patient data, completes filing/scanning/record maintenance tasks, and supports medical staff in providing patient care by assisting in patient/specimen/medication transport, maintaining room and office supplies and attending to routine patient needs.

General Summary

Provides front-line support for patient scheduling, reception and office coordination for efficient and orderly department operations. Schedules patient appointments, enters patient data, completes filing/scanning/record maintenance tasks, and supports medical staff in providing patient care by assisting in patient/specimen/medication transport, maintaining room and office supplies and attending to routine patient needs.

Principal Job Functions

• *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• *Receives, greets, screens and directs patients, physicians, visitors and Medical Center personnel by telephone or in person; provides accurate responses in a friendly, helpful and courteous manner; relays accurate messages in a timely fashion.
• *Calls patients prior to physician's clinic to confirm appointment date and time.(N/A to Labor and Delivery)
• May perform opening and closing tasks related to the department as assigned. (N/A to Labor and Delivery)
• *Ensures scheduling processes are followed and patient appointments are scheduled in a timely manner; utilizes computer to input data and retrieve information; collaborates with other departments to coordinate exams and treatments, minimizing fragmentation and enhancing patient satisfaction.
• Registers incoming patients in person, initiating the medical record and patient account; obtains and data enters patient demographic and financial information in the Medical Center computer system; ensures data integrity, completeness and confidentiality.
• *Contacts patients after 'No Show' appointments to re-schedule or follow-up as needed; returns phone calls to patients regarding scheduling, insurance or requested follow-up as needed. (N/A to Labor and Delivery)
• *Generates, assembles, files, logs and distributes patient charts including forms, physician orders and labels according to patient type and specific departmental needs; enters patient care orders, may update patient's plan of care when new orders are processed, and may initiate insurance verification process as appropriate. (N/A to Labor and Delivery)
• Reviews outpatient orders received from physician and/or physician staff, follows up on incompleteness; uses orders to transcribe into the medical center computer system and initiates the scheduling process as identified. (Patient Access, Specialty Clinic)
• Assists in the transportation of patients, patient records and/or patient specimens/medications as requested; may obtain and/or deliver medications (drugs or biological) to appropriate patient-specific medication drawer, medication room or to medical staff. (N/A to Patient Access)
• *Performs patient charge entry and reconciliation process by checking daily patient charges for accuracy; follows up with physicians or medical staff when incomplete or erroneous information is noted; acts as primary liaison with Patient Financial Services and Health Information Management regarding billing and patient record documentation; assures updated forms in drop box. (N/A to Patient Access, Specialty Clinic, Bryan Bariatrics)
• *Maintains confidential environment when communicating patient information; promptly reports priority patient information to appropriate staff; exchanges accurate and thorough information with others by communicating clearly and following Bryan policies and procedures.
• *Inventories, orders and maintains appropriate supply inventories for patient rooms and office areas; stocks patient rooms as needed; contacts vendors as needed to ensure proper equipment functioning and maintenance.
• Attends hospital workshops, seminars, meetings and inservices to promote continuous self-development.
• Performs a variety of clerical tasks which may include typing, recording/transcribing meeting minutes, alphabetizing, filing, photocopying or stuffing envelopes; sorts and routes incoming faxes/department mail and delivers out-going department mail to mail room.
• Maintains patient logs, unit records and generates reports as requested.
• *Trains co-workers and new personnel on work-related duties as assigned; reads, reviews and operationalizes new/revised policies and procedures to co-workers via email, posting, mailing, voice mail and meetings.
• *Understands and operationalizes federal and state regulations and organizational policies regarding COBRA, Medicare, Corporate Compliance, Joint Commission, OSHA and HIPAA; reports all safety, privacy and regulatory concerns to Manager.
• Assists clinical staff in rooming patients, obtaining and documenting vital signs, answering call lights and obtaining procedural consents. (Cardiac and Vascular Services, Specialty Clinic)
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

Education And Experience

High School diploma or equivalency required. Minimum of two (2) years experience in a medical office or medical-related patient accounts or registration experience required. Medical Terminology training/education preferred.